Hessa Talmes Alsahali
Khobar
Summary
An independent and self-motivated fresh graduate from Saudi Electronic University majoring in Bachelor of Business Administration and Management . Currently is seeking for a full time Business Administration job or any other relevant position with a progressive organization that provides an opportunity to capitalize my personal skills and abilities in the field of Business Administration.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Saudi Development And Re-Export Services Company
01.2023 - Current
- Collaborated closely with sales teams to identify potential upselling opportunities, increasing overall revenue for the department.
- Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
- Developed targeted reports that provided valuable insights into trends affecting supply chain performance, helping management make informed decisions on future strategies.
- Coordinated cross-functional efforts between departments to resolve complex logistical challenges swiftly and efficiently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Med Art Clinic
05.2021 - 07.2022
- Addressed customer service enquiries quickly and accurately.
- Provided customer support in English and Arabic.
- Interacted with customers and retail buyers to expedite orders.
- Actively participated in internal committees and team building activities.
Human Resources Assistant Trainee
Med Art Clinic
12.2021 - 04.2022
- Helped to conduct employee engagement surveys using Google Forms and Sheets.
- Carried out face-to-face, telephone and Zoom interviews with job applicants to priorities best performing candidates.
- Completed all data entry precisely and promptly, aiding smooth running HR administration processes.
- Collected ID and compliance documentation from applicants for thorough staff records.
- Checked ID and documentation to ensure new staff met company compliance criteria.
Education
Bachelor of Business Administration - Business Administration and Management
Saudi Electronic University
06.2022
high school -
High school
05.2015
Skills
- Microsoft office expert
- Organization and efficiency
- Customer sales support
- Administrative support
- Telephone skills
- Written and verbal communication skills
Timeline
Customer Service Representative
Saudi Development And Re-Export Services Company
01.2023 - Current
Human Resources Assistant Trainee
Med Art Clinic
12.2021 - 04.2022
Customer Service Representative
Med Art Clinic
05.2021 - 07.2022
Bachelor of Business Administration - Business Administration and Management
Saudi Electronic University
high school -
High school
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