HISHAM OGHLY
Makkah,Saudi Arabia
Summary
Customer-oriented Manager, with strong history of leading high-performance teams meeting and exceeding company objectives.
Organised and energetic individual with strong interpersonal, communication and time management skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Cinema Manager
Muvi Cinemas
07.2020 - Current
- Oversaw and monitored organisational and strategic aspects for Muvi Cinema SOPs
- Handled cash transactions, ensuring accuracy and accountability.
- Participated in recruitment process, hiring experienced and friendly staff members.
- Conducted performance reviews, identifying areas for improvement and professional development opportunities.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Oversaw centre inventory and placed new orders to keep levels within targets.
- Presented KPI reports, outlining achievements and improvement pathways.
- Oversaw budget planning and report preparation.
- Generated sales report and insights to management.
Night Manager
Shaza Makkah Hotel
12.2017 - 08.2019
- Directed and coordinated night shift activities of hotel staff.
- Kept up-to-date with procedures, promotions, and events.
- Patrol the hotel and take corrective actions when necessary.
- Handled financial transactions in end-of-day reporting to ensure a seamless transition to theday shift.
Asst. Customer Relations Manager
Hilton Suites Makkah
10.2015 - 09.2017
- Enhanced guest experiences through regular interactions
- Reviewed and analyzed guest feedback from various online platforms
- Coordinated with cross-functional teams to ensure customer satisfaction.
Sales Coordinator
Anjum Makkah Hotel
08.2014 - 08.2015
- Oversaw contract negotiations
- Developed strong client relationships
- Managed the preparation of sales reports
Education
Bachelor of Business Administration - Hospitality and Tourism Management
Umm Al-Qura University
Makkah 07.2011 - 09.2015
Skills
- KPI management
- Inventory control
- Budgeting and forecasting
- Event planning experience
- Building maintenance understanding
- Quality assurance
- Data analysis
- Office 365 proficient
Languages
English
Fluent
Arabic
Native
Timeline
Cinema Manager
Muvi Cinemas
07.2020 - Current
Night Manager
Shaza Makkah Hotel
12.2017 - 08.2019
Asst. Customer Relations Manager
Hilton Suites Makkah
10.2015 - 09.2017
Sales Coordinator
Anjum Makkah Hotel
08.2014 - 08.2015
Bachelor of Business Administration - Hospitality and Tourism Management
Umm Al-Qura University
07.2011 - 09.2015
Similar Profiles
NAJLA AL QAFARINAJLA AL QAFARI
Administrative Supervisor at MUVI CINEMASAdministrative Supervisor at MUVI CINEMAS
MOHAMMED AL HUWAISMOHAMMED AL HUWAIS
Supervisor Customer Service at Muvi CinemasSupervisor Customer Service at Muvi Cinemas
Ahmad Al-HamareshaAhmad Al-Hamaresha
Electromechanical Design Manager at Horizons Contracting, MUVI Cinemas, EzdiharElectromechanical Design Manager at Horizons Contracting, MUVI Cinemas, Ezdihar