HISHAM OGHLY
Makkah,Saudi Arabia
Summary
Customer-oriented Manager, with strong history of leading high-performance teams meeting and exceeding company objectives.
Organised and energetic individual with strong interpersonal, communication and time management skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Cinema Manager
Muvi Cinemas
2020.07 - Current
- Oversaw and monitored organisational and strategic aspects for Muvi Cinema SOPs
- Handled cash transactions, ensuring accuracy and accountability.
- Participated in recruitment process, hiring experienced and friendly staff members.
- Conducted performance reviews, identifying areas for improvement and professional development opportunities.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Oversaw centre inventory and placed new orders to keep levels within targets.
- Presented KPI reports, outlining achievements and improvement pathways.
- Oversaw budget planning and report preparation.
- Generated sales report and insights to management.
Night Manager
Shaza Makkah Hotel
2017.12 - 2019.08
- Directed and coordinated night shift activities of hotel staff.
- Kept up-to-date with procedures, promotions, and events.
- Patrol the hotel and take corrective actions when necessary.
- Handled financial transactions in end-of-day reporting to ensure a seamless transition to theday shift.
Asst. Customer Relations Manager
Hilton Suites Makkah
2015.10 - 2017.09
- Enhanced guest experiences through regular interactions
- Reviewed and analyzed guest feedback from various online platforms
- Coordinated with cross-functional teams to ensure customer satisfaction.
Sales Coordinator
Anjum Makkah Hotel
2014.08 - 2015.08
- Oversaw contract negotiations
- Developed strong client relationships
- Managed the preparation of sales reports
Education
Bachelor of Business Administration - Hospitality and Tourism Management
Umm Al-Qura University
Makkah 2011.07 - 2015.09
Skills
- KPI management
- Inventory control
- Budgeting and forecasting
- Event planning experience
- Building maintenance understanding
- Quality assurance
- Data analysis
- Office 365 proficient
Languages
English
Fluent
Arabic
Native
Timeline
Cinema Manager
Muvi Cinemas
2020.07 - Current
Night Manager
Shaza Makkah Hotel
2017.12 - 2019.08
Asst. Customer Relations Manager
Hilton Suites Makkah
2015.10 - 2017.09
Sales Coordinator
Anjum Makkah Hotel
2014.08 - 2015.08
Bachelor of Business Administration - Hospitality and Tourism Management
Umm Al-Qura University
2011.07 - 2015.09