Hussain Abul Hasan

Manage end-to-end dark store operations including picking, packing, and dispatch to ensure accurate and timely order fulfillment

• Monitor and improve key KPIs such as picking speed, packing accuracy, and SLA adherence

• Lead, train, and supervise store staff; plan shifts, manage performance, and resolve team issues

• Maintain inventory accuracy; prevent stockouts, overstocking, and wastage; coordinate with suppliers

• Oversee delivery and dispatch operations to ensure on-time fulfillment and resolve customer issues

• Control operational costs and optimize resource utilization to improve efficiency

• Analyze performance data and prepare reports on order volume, errors, and delivery timelines

• Identify process improvements to streamline workflows and enhance productivity

• Ensure compliance with safety, hygiene, and company policies

• Daily store readiness & compliance checks
• Daily & weekly sales follow-up, KPI tracking & reporting
• Developed training paths for newly hired & existing partners
• Identified & developed high-potential Saudi talent
• Planned deliveries & inventory allocation for multiple stores
• Coordinated maintenance & equipment repairs
• Created flexible work schedules based on business needs
• Ensured strict adherence to hygiene standards & SOPs

• Managed high-volume flagship stores serving 1300+ guests/day
• Reduced waste through accuracy in planning & ordering
• Ensured premium beverage quality & fast service
• Led coaching & performance development discussions
• Managed peak deployment for optimal guest experience
• Maintained cost control, cash discipline & labor optimization