HUSSAM ALKUZAEI
Makkah,Saudi Arabia
Summary
Detail-oriented Administrative and Operations Professional with a track record in high-volume data processing and coordinating critical services in healthcare settings. Expertise in ensuring records accuracy, monitoring workflows, training staff, and facilitating effective communication across departments. Targeting back-office administrative or operations roles within a hospital or medical center.
Overview
2
2
Languages
20
20
years of professional experience
Work History
HR Operations Manager
Arfaf Al-Tamayuz Industrial Marble Factory Co. Ltd.
Makkah
09.2021 - Current
- Coordinated day-to-day operations for workforce of 50+ employees, ensuring seamless workflow
- Acted as link between management and staff, facilitating clear communication and operational continuity
- Collaborated with administrative team to streamline daily workflow and enhance factory operations
Seasonal Hajj Administration & Operations
Various Hajj service providers
Makkah
01.2008 - 08.2026
- Pre-Arrival Operations Lead | 2026 Hajj season
- Rawaf — Morocco Center 3 | Makkah
- Coordinated pre-arrival preparation and administrative readiness for center serving 3,288 pilgrims; supervised passport and administration team.
- Prepared flight, manifest, and passport workflows; coordinated information across teams using Nusuk and company portal, trained staff on receiving procedures.
- Built a Looker Studio flight countdown dashboard for the management team and supported urgent guide-registration requirements.
- Held passport administration, team lead and deputy management responsibilities across multiple seasons, including Makkah side administrative coordination for approximately 3,000 pilgrims in 2023.
- Supported guide onboarding and data reconciliation in 2024; developed and tested bilingual no-code registration prototype in 2025.
Data Processing Shift Manager / Supervisor
Dallah Trans Arabia; subsequently Saudi Comprehensive Technical and Security Control Co.
Jeddah
06.2010 - 07.2017
- Progressed from data processing supervision to Shift Manager, overseeing approximately 60 staff across specialized processing, validation, import and exception-handling units.
- Monitored automated operational reporting, resolved workflow and data-quality issues, and coordinated escalations with departmental supervisors to ensure timely resolutions.
- Delivered structured process training to 10+ staff groups, reinforcing adherence to procedures for accuracy and sensitive record handling.
Nursing Aide — Operating Room Department
Rockyview General Hospital
Calgary
08.2006 - 01.2007
- Assisted nursing and surgical teams with patient transfers, operating-room preparation and positioning support, following clinical direction and department procedures.
Education
Health Care Aide Certificate -
Bow Valley College
Calgary, CanadaSkills
- Team supervision
- Staff training
- Workflow coordination
- Issue escalation
- Administrative operations
- Data management
- Process improvement
- Microsoft Excel & Outlook
- Bilingual communication
LANGUAGES
Title: Administrative & Operations Professional | Healthcare Administration
Personal Information
Arabic and English — professional working proficiency
Languages
Arabic
First Language
English
Advanced
C1
Timeline
HR Operations Manager
Arfaf Al-Tamayuz Industrial Marble Factory Co. Ltd.
09.2021 - Current
Data Processing Shift Manager / Supervisor
Dallah Trans Arabia; subsequently Saudi Comprehensive Technical and Security Control Co.
06.2010 - 07.2017
Seasonal Hajj Administration & Operations
Various Hajj service providers
01.2008 - 08.2026
Nursing Aide — Operating Room Department
Rockyview General Hospital
08.2006 - 01.2007
Health Care Aide Certificate -
Bow Valley College