Open To Work
RAMESH P SELVAM
Madinah
Summary
Dynamic IT System Administrator with proven expertise at Al-Mardoof Contracting Company, specializing in system administration and IT support desk operations. Skilled in optimizing IT infrastructure and enhancing service delivery, effectively manages cross-functional coordination while ensuring compliance with SLAs, driving operational excellence and customer satisfaction.
Overview
21
21
years of professional experience
3
3
Certification
Work History
IT System Administrator
Al-Mardoof Contracting Company
08.2023 - Current
- Troubleshooting hardware and software issues.
- Responding to end-user support requests.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; make repairs and corrections where required.
- Advising on software or hardware upgrades.
- Completing job reports and ordering supplies.
- Administer servers, desktop computers, printers, routers, switches, firewalls, office 365 Admin portal, phones, personal digital assistants, smartphones, software deployment, security updates, and patches.
- Managing and maintaining Active Directory (AD) Server, including user account management, group policies, and domain services.
- Configured Cisco switches, including VLANs, trunks, EtherChannel, STP (PortFast/BPDU Guard), and port security.
- Performed troubleshooting, upgrades, and CLI-based switch setup, ensuring stable and secure network operations.
- Configuring and managing RADIUS (Remote Authentication Dial-In User Service) for secure network access and authentication.
- Liaise with the various business units and discuss the desired workflows and application functionality to support them.
- Managing Backups.
- Act as a liaison between the end user, Technology team, and outside vendors.
- Conduct periodic reviews of the application vendor's performance and submit reports on it.
- Maintaining IT Assets.
- Advising on software or hardware upgrades.
IT System Administrator
REDCO Construction, Almana
02.2023 - 07.2023
- Taking ownership of operational issues and supervising both short-term resolution and development of preventive measures for the longer term.
- Implementing procedures to facilitate a high-quality customer experience, while adhering to the SLAs.
- Communicating application problems and issues to key stakeholders, including development teams and end users.
- Implementing and maintaining LANs and Servers; maintaining the company’s network and troubleshooting site networks.
- Troubleshooting problems reported by users (all Windows, Desktop, and Application issues).
- Configuring Active Directory and storage servers; managing user accounts and providing share and security-level permissions.
- Managing IT Operations of Redco Construction Almana.
- Installing and configuring NAS storage systems; scheduling Backups in Microsoft Azure.
- Configuring and troubleshooting Printers, Scanners, and Plotters; installing and configuring AutoCAD, and Primavera.
- Configuring, monitoring, maintaining, and troubleshooting Firewall (Sophos UTM9.0 Firewall, XG Firewall).
- Configuring Site-to-Site VPN; managing and creating email accounts on the Office 365 Admin portal.
- Managing Office 365 Admin portal.
- Maintaining SOPHOS Intercept X Endpoint Protection Antivirus (SOPHOS Central); managing AVAYA Telephone System.
- Administering the integrity, availability, and confidentiality of targets as defined via a risk-based approach.
- Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems.
- Preparing and maintaining servers, network documentation, and procedures, addressing performance bottlenecks, and ensuring maximum network uptime.
- Investigating, recording, and provisioning Thematic Analysis on failed changes, unauthorized changes, and changes resulting in major incidents.
IT Network & System Engineer
Qatar Electro Mechanical Group
11.2009 - 01.2010
- Providing day-to-day maintenance of the school-wide network, ensuring optimal performance and availability.
- Managing Windows Server, School MIS, and related users, groups, and accounts, ensuring appropriate access rights.
- Managing Data Backups to ensure data integrity and availability.
- Managing, and creating email accounts on Active Directory and Exchange server.
- Installation, configuration, and maintenance of all client software applications.
- Configuring, monitoring, maintaining, and troubleshooting Firewall (UTM Firewall).
- Managing school Wireless Access Points and CCTV Systems.
- Developing and maintaining an accurate inventory of all IT equipment.
Desktop Support
Micro India Business Machine
06.2005 - 10.2009
- Attended user calls and troubleshot issues; installed new hardware and software in each PC.
- Installed Windows client operating systems and configured email accounts, including troubleshooting.
- Installed and configured Microsoft Windows Operating System; repaired and troubleshot PCs and internet issues.
- Maintained and troubleshot LAN; assembled PCs and installed operating systems.
- Executed cabling, installed, and configured Network Operating System (Windows XP, Windows Server 2000, 2003).
- Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards.
- Supported development teams on system deployments and performance optimizations.
- Provided documentation of configuration and troubleshooting procedures to facilitate other team members and departments; monitored and identified system performance issues.
Education
B.Sc. - Computer Science
Skills
- IT support desk operations
- System administration
- Installation and configuration
- IT infrastructure and networking
- Root cause analysis
- Service delivery management
- Process compliance
- Resource optimization
- Cross-functional coordination
- SLA and TAT management
- Equipment replacement and repair
- Microsoft desktop operating systems
- Networking hardware installation
- Network cabling knowledge
- Microsoft server administration
- Industry-standard software knowledge
- Time management
- Customer delivery standards
- Technical support assignments
- KPI and SLA management
- End-to-end service management
- Incident recording and classification
- Customer-centric approach
- Client priority management
- Escalation resolution
Certification
• Cisco Certified Network Associate (CCNA)- Cisco ID No: CSCO15087307
• Microsoft Azure Administrator (AZ 104)-Credential ID: F14E644721718BEC
• Microsoft 365 Administrator (MS-102)
• Microsoft Certified Professional (MCP)
• Diploma in Computer Application (DCA)
• Microsoft Azure Administrator (AZ 104)-Credential ID: F14E644721718BEC
• Microsoft 365 Administrator (MS-102)
• Microsoft Certified Professional (MCP)
• Diploma in Computer Application (DCA)
Target Industry
Open
Qid
Qatar ID: 28335628117
Saudi Arabia ID: 2581744980
Expiry
NA
Target Functional Area
Network & System Administrator
Personal Information
- Location Preference: Open
- Passport Number: S2368766
- Date of Birth: 06/10/83
- Nationality: India
- Driving License: Valid Qatar & Saudi Arabia Driving License
- Marital Status: Married
- Visa Status: Work Visa With NOC
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
ر.س15000/yr - ر.س20000/yrTimeline
IT System Administrator
Al-Mardoof Contracting Company
08.2023 - Current
IT System Administrator
REDCO Construction, Almana
02.2023 - 07.2023
IT Network & System Engineer
Qatar Electro Mechanical Group
11.2009 - 01.2010
Desktop Support
Micro India Business Machine
06.2005 - 10.2009