Ibrahim Abu khalil
Riyadh,Riyadh Region
Overview
17
17
years of professional experience
1
1
Certification
Work history
Cabin crew supervisor
flynas
Riyadh, Riyadh Region
2015.10 - Current
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
- Consistently enhanced customer experience, producing flight reports to address passenger concerns and recommend remedial action.
- Increased team process efficiency through programme development.
- Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
- Increased customer satisfaction by kindly and politely greeting guests when onboarding and exiting the aircraft.
Senior Customer Care Executive
Saudi telecom company
Riyadh, Riyadh Region
2009.05 - 2015.07
- Obtained information to resolve customer inquiries.
- Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Education
High School Diploma -
Al Trbiah Al Haditha
Riyadh- Saudi Arabia 05.2007
Skills
- Aviation safety regulations
- Emergency procedure demonstrations
- Cabin crew operational standards
- Special needs passenger assistance
- Customer service
- Sales techniques
- Flight operations checks
- Aircraft emergency procedures
- Flight reporting
- Team management
- First aid training
- excellent skill in explaining procedures
Languages
Arabic
Native language
English
Advanced
C1
Certification
- leadership and management Training.
- principle of management Training.
Timeline
Cabin crew supervisor
flynas
2015.10 - Current
Senior Customer Care Executive
Saudi telecom company
2009.05 - 2015.07
High School Diploma -
Al Trbiah Al Haditha