Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Ibrahim Abu khalil

Riyadh,Riyadh Region

Overview

17
17
years of professional experience
1
1
Certification

Work history

Cabin crew supervisor

flynas
Riyadh, Riyadh Region
10.2015 - Current
  • Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
  • Consistently enhanced customer experience, producing flight reports to address passenger concerns and recommend remedial action.
  • Increased team process efficiency through programme development.
  • Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
  • Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
  • Increased customer satisfaction by kindly and politely greeting guests when onboarding and exiting the aircraft.

Senior Customer Care Executive

Saudi telecom company
Riyadh, Riyadh Region
05.2009 - 07.2015
  • Obtained information to resolve customer inquiries.
  • Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Education

High School Diploma -

Al Trbiah Al Haditha
Riyadh- Saudi Arabia
05.2007

Skills

  • Aviation safety regulations
  • Emergency procedure demonstrations
  • Cabin crew operational standards
  • Special needs passenger assistance
  • Customer service
  • Sales techniques
  • Flight operations checks
  • Aircraft emergency procedures
  • Flight reporting
  • Team management
  • First aid training
  • excellent skill in explaining procedures

Languages

Arabic
Native language
English
Advanced
C1

Certification

  • leadership and management Training.
  • principle of management Training.

Timeline

Cabin crew supervisor

flynas
10.2015 - Current

Senior Customer Care Executive

Saudi telecom company
05.2009 - 07.2015

High School Diploma -

Al Trbiah Al Haditha
Ibrahim Abu khalil