Ibrahim Al-Rashidi
Qassim,Saudi Arabia
Summary
Technical Support Specialist with over 6 years of experience in IT support, network troubleshooting, and system administration. Experienced in supporting more than 300 end users across multiple locations, managing Active Directory, Microsoft 365, Windows Server, DNS, DHCP, and network infrastructure. Skilled in troubleshooting hardware, software, and network issues, with hands-on experience in Cisco networking, virtualization technologies, and IT service management. Seeking to leverage technical expertise and problem-solving skills in a challenging IT or Network Engineering role.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical Support Specialist
Sada General Company
Riyadh, Saudi Arabia
2023.09 - Current
* Provided technical support for more than 300 end users across multiple branches.
* Troubleshot hardware, software, operating system, and network-related issues.
* Managed user accounts, permissions, and access through Active Directory.
* Supported Microsoft 365 services including Outlook and Microsoft Teams.
* Configured and troubleshot printers, network devices, and endpoint systems.
* Managed and tracked incidents using the ServiceNow ticketing system.
* Escalated complex technical issues to higher support tiers when required.
* Participated in network expansion projects, network point deployment, and infrastructure improvement activities.
* Performed remote support using RDP, AnyDesk, TeamViewer, and VNC.
* Supported Windows Server administration, backup operations, file recovery, and system upgrade activities.
Network Technician
Sahab National Company
Qassim, Saudi Arabia
2021.07 - 2023.08
* Installed and maintained network infrastructure components and network connectivity.
* Configured, maintained, and supported Cisco switches and routing devices.
* Performed network cabling, patch panel organization, and network point installation.
* Installed and configured wireless access points and tested network coverage.
* Troubleshot LAN connectivity issues and resolved network-related incidents.
* Supported end users with hardware, software, and network troubleshooting.
* Participated in network expansion and infrastructure deployment projects.
* Assisted in CCTV camera installation, NVR configuration, and surveillance system support.
* Performed preventive maintenance and technical inspections for network equipment.
Technical Support Technician
Logic Source
Qassim, Al-Qassim Region
2019.11 - 2021.03
* Provided first-line technical support for end users.
* Diagnosed and resolved hardware and software issues.
* Installed, configured, and maintained operating systems and applications.
* Assisted users with troubleshooting and technical incidents.
* Performed computer maintenance and hardware replacement tasks.
* Supported day-to-day IT operations and service requests.
* Installed and configured desktop computers, peripherals, and software applications.
* Maintained inventory of IT equipment and replacement parts.
Education
bachelor Degree - Bachelor of Computer Network Systems Support Engineerig
Technical College
Qassim, Saudi Arabia 2020.01 - 2024.06
Skills
Technical Support
IT Support
Help Desk Support
Active Directory
Windows Server
Microsoft 365
Microsoft Teams
Exchange Online
DNS
DHCP
TCP/IP
LAN/WAN
Network Troubleshooting
Cisco Switching
Cisco Routing
VLANs
Network Infrastructure
Network Administration
Group Policy
ServiceNow
Remote Support
RDP
AnyDesk
TeamViewer
VNC
VMware
Hyper-V
Linux Administration
Hardware Troubleshooting
Software Troubleshooting
Operating System Support
Windows 10
Windows 11
Printer Support
User Account Management
Access Management
Desktop Support
System Administration
Backup and Recovery
Endpoint Support
Incident Management
Technical Documentation
Patch Management
Wireless Networking
Access Points
CCTV Systems
NVR Configuration
Infrastructure Deployment
Server Administration
Apache Web Server
Virtualization
Customer Support
Problem Solving
Languages
English
Intermediate
Arabic
Native
Certification
Saudi Council of Engineers (SCE) – Professional Engineer Registration
Registration No.: 1207180
Timeline
Technical Support Specialist
Sada General Company
2023.09 - Current
Network Technician
Sahab National Company
2021.07 - 2023.08
bachelor Degree - Bachelor of Computer Network Systems Support Engineerig
Technical College
2020.01 - 2024.06
Technical Support Technician
Logic Source
2019.11 - 2021.03