Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Generic

IBRAHIM R QOULAGHASI

Jeddah,KSA

Summary

Motivated individual seeks quality management role to support service and operations development. Investigates and evaluates data thoroughly for viable outcomes. Confident and collaborative communicator, skilled in engaging staff and stakeholders with improvement initiatives.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

26
26
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Quality Coordinator

Quality Management Department, KFSH&RC.
Jeddah, Saudi Arabia
08.2023 - Current
  • Defined and implemented quality standards across production processes, enabling improved outcomes.
  • Analysed quality metrics and performed managerial reviews, recommending action plans to close operational gaps.
  • Produced detailed quality performance reports, assessing progress towards key project goals.
  • Identified corrective and preventative action for quality issues through complete failure investigations.
  • Presented monthly key metrics to management through detailed, informative technical reports.


Acting Patient Safety Specialist

Quality Management Department, KFSH&RC.
Jeddah, Saudi Arabia
03.2022 - 08.2023
  • I was appointed to cover the duties and responsibilities of Patient Safety Specialist; the role of the specialist is to cover management and operational needs of Patient Safety and Risk Management (PS&RM) section
  • In addition to some essential responsibilities such as develop/review PS&RM plan and QM related policies, promotes the concept and knowledge of PS&RM in KFSHRC, collaborate internally with QM sections and externally with Medical Clinical and Nursing affairs, prepare and present reports and oversees data collection and validation related to SRSs, Promote for safety culture and fostering the implementation of Just culture initiative
  • In addition to this to coordinate the incident investigations for Sentinel Events and develop action plan and participate in relevant and assigned committees
  • Oversees as well the High Reliability Organization (HRO) initiatives / tasks such as leading the daily Leadership huddle and presenting in Universal Skills for Error Prevention as a certified trainer.

Quality Coordinator

Quality Management Department, KFSH&RC.
Jeddah, Saudi Arabia
11.2010 - 03.2022
  • Quality Management Department in KFSHRC (Gen. Org) divided to three main section Patient Safety & Risk Management, Accreditation, and Performance Improvement, i am assigned in Patient Safety & Clinical Risk Management as we identify and monitor types of incidents and risks in our organization through different channels such as incident reporting system (Datix), direct reporting through emails/ observations and data trending and aggregation.
  • We help the stakeholders to identify the root causes of the problems and help the teams to identify the best recommendations action plans
  • I'm coordinator for Just Culture Process and Implementation Committee and acting coordinator for Sentinel Events executive notification committee in addition to coordinating patient Safety & risk Management Committee
  • As a JCIA accredited hospital and as per our function i was a member in two JCIA chapter International Patient Safety Goals (IPSG) and Assessment of Patient (AOP) my main role was to make sure that our processes and IPPs are in-line with JCIA standards
  • I'm involved as will in Performance Improvement Projects with different departments my role as a facilitator is to make sure that the team is in the correct direction and using the necessary tools that help in completing the project efficiently and within appropriate timeframe.
  • I'm involved in developing reports using different types of graphs (control charts, run chart, pie diagram)
  • I'm also a member in many Hospital committees that aim to improve the safety and Hospital processes to optimize patient care up to best standards, and I am involved in education and staff training for Root Cause Analysis workshop and lean workshop as a speaker currently I'm coordinating and providing Just Culture for leaders workshop hospital wide, I was assigned as well in developing ilearn education modules and sessions in the system to facilitate the training and education of the staff in an effective and timely manner.

Staff Nurse 1

Surgical Unit, KFSH&RC.
Jeddah, Saudi Arabia
04.2002 - 11.2010
  • King Faisal Specialist Hospital & Research Center, is a 353 tertiary specialist Hospital serving the needs of the community in the western Region of Saudi Arabia
  • The mission of KFSH&RC-Jeddah is to serve society with the highest level of healthcare and best patient experience in an integrated education and research setting.
  • The vision is to be the specialized healthcare provider of choice for every patient.
  • Our Values are Accountability, Safety, Patient Centric, Excellence, Collaboration and Transparency The hospital was accredited by JCIA in 2002
  • The surgical unit provides care to adult patients requiring corrective, reconstructive or elective surgeries.
  • Services covered on the surgical unit are General surgery, ENT, Plastic, Orthopedic, Vascular, Ophthalmology, Urology, And renal transplant.
  • JOB DISCRIPTION: Providing comprehensive nursing care utilizing the nursing process care plan to meet the establish standards of nursing practice and performance in addition the SN1 is expected to demonstrate leadership competency while in charge of the nursing unit on assigned shift basis.
  • The SN1 may be responsible for the supervision of SN3.

Staff Nurse (Registered Nurse)

AL Bashir Hospital
Amman, Jordan
05.1999 - 04.2002
  • I worked in Al Bashir Hospital, which is a Tertiary Hospital with Bed Capacity 980 Beds. as (R.N in Burn & I.C.U and Unit) and Plastic and Reconstructive Dept
  • JOB DISCRIPTION: Provides and plan the daily intervention, medication and treatment to the patients, carry out nursing procedures and doctor's orders, make recommendation for changes equipment or supplies needed, carry out written and legal doctor's order.
  • Administered medication with meticulous attention to detail.
  • Delivered life support with updated first aid and CPR training.

Staff Nurse

Balsam Medical Center for First Aid and Emergency
Amman, Jordan
01.1998 - 04.1999
  • JOB DISCRIPTION: Perform and assist procedures identified in staff nurse's role, assess situation and priorities cases, make recommendations for changes, equipment and supplies needed, administer oral and parenteral medication, assist physician doing minor operations (Circumcisions, In-growing Nail, Suturing, Foreign Body Removal, Apply Casting, Open and Drainage of Abscess), and other function identified as staff nurse plan.
  • Managed high-volume caseloads of up to 50 patients per shift.
  • Monitored and recorded patient condition, carrying out and reporting regular observations.

Education

Diploma of Higher Education - Nursing

Rufaida College For Nursing & Midwifery
Jordan
09.1994 - 12.1997

General Secondary Certificate Nursing Stream - Nursing Stream

Ibn Abbas School
Jordan
05.1993 - 06.1994

Skills

  • Quality process implementation
  • Quality audits
  • Improvement roadmapping
  • Healthcare improvement tools
  • Leadership
  • Communication skills
  • Microsoft tools "Visio, Gantt chart, Windows, Excel, Power Point”
  • Problem-solving "Root Cause Analysis"

Accomplishments

  • Appreciation for ANCC Magnet re-designation, 28 Mar 2023
  • Appreciating Certificate for conducting Just Culture Training, 08 September 2022
  • Appreciation for membership in Medication Safety Committee, 02 Jun 2022
  • Appreciation Letter - 2022 Saudi Patient Culture Survey, 20 March 2022
  • Appreciation for contribution to the CBAHI re-accreditation 2022, 03 February 2022
  • Appreciation for leading the "3rd World Patient Safety Day Ceremony", 12-16 September 2021
  • Appreciation Memo for JCIA Participation, 18 Feb 2021
  • Certificate of Appreciation for Contribution in (CBAHI) Survey, 17 April 2019
  • Appreciation Certificate as speaker for Safety Reporting System (SRS), 27 Sept 2018
  • Appreciation Certificate Sepsis Survival Campaign 2016, 11 Jan 2017
  • Certificate of Appreciation: For contribution in Incident Reporting Campaign Feb 10th 2016
  • Certificate of Appreciation: In appreciation for participation during Speak-up for Your Health Campaign, May 20th 2015
  • Certificate of Appreciation: For participation during Patient Safety Culture Survey Campaign, May 2015
  • Certificate of Recognition: In recognition and appreciation for significant contribution and performance throughout year 2014.
  • Certificate of Excellence: In recognition of distinguish performance in achieving Magnet Designation, 1st 1st in KSA, GCC & 6th Internationally 2013 NDNQI Award for Outstanding Nursing Quality, Teaching Hospital, Sept 10th 2014.
  • Appreciation Certificate: For participation as an organizing committee member During Quality Day 2011 “Be Aware for Safe Care” Dec 20th-21st 2011
  • Letter of Appreciation: As team member of JCIA Quality Improvement Patient Safety (QPS), Oct 16th 2011.
  • Appreciation Letter: On behalf of Nursing affairs for contribution towards meeting the JCIA re-accreditation, July 2nd 2008
  • Certificate of Recognition: For Exceptional Nursing Practice and Team Commitment, Dec 5th 2007
  • From MyCare Steering committee, Participating in the MyCare Logistic Input Jun 10th 2006
  • Certificate of Appreciation: For Out Standing Active Participation in Nursing Collaboration, May 12th 2004
  • Appreciation Letter: For contribution prepare KFSHRC for the Joint Commission International Accreditation, Jun 5th 2002

Certification

  • High Reliability Leader Skills Instructor Certification 24 Mar 2021
  • Caring for Our Own, Train-the-Trainer Course April 2021
  • Sleep, Health, and Wellness at Work Webinar, 30 Nov 2020
  • Balanced Scorecard 28 Jun 2020
  • Transforming the Patient Experience Workshop, 5th March 2020
  • Cause Analysis Workshop, 20th Nov 2019
  • Certificate of attendance Quality Day, 10-11 Nov 2019
  • Universal skills for error prevention Instructor Certification, 1 Aug 2019
  • Lean Six Sigma Green Built Training Program, Jul 21-25 2019
  • Certificate of Attendance Universal Error Prevention Skills Training for Leaders, 18th April 2019
  • Safety Culture Survey Webinar May 5th 2019
  • Leadership Skills Design Workshop Mar 7th 2019
  • Certificate of Attendance Safety Culture Design Workshop, Mar 6th 2019
  • Attendance Certificate Integrating Medication Therapy Management into Pharmacy Practice, Oct 11-12th 2018
  • Certificate of completion Just Culture Certification course, May 24th 2018.
  • Attendance Certificate Patient Safety Workshop, Oct 23rd 2017.
  • Attendance Certificate Change Management in Healthcare Organization Mar 27th 2017.
  • Certificate of completion Change Management, Feb 19-20th 2017
  • Certificate of Attendance Operational Goals 2017 Workshop, Feb 16th 2017.
  • Certificate of completion: Introduction to project 2010 Skill Soft Course, Sept 9th 2014.
  • Certificate of Completion: Administration and Setup in (Datix) software for patient safety, Dec 8th-9th 2013
  • Certificate of Completion: Risk Register System in (Datix) software for patient safety, Dec 3rd 2013
  • Certificate of Completion: Hotspots System in (Datix) software for patient safety, Dec 2nd 2013
  • Certificate of Completion: Safety Alert System in (Datix) software for patient safety, Dec 2nd 2013
  • Certificate of Completion: Safety Reporting System in (Datix) software for patient safety, Dec 1st 2013
  • Time Management skills Sept 22nd 2014
  • Certificate of Attendance: Fish Philosophy Workshop, Sept 28th 2013
  • EFM Administration training for VOVICI Survey Version 6.6 Verint University, Sept 4th 2013
  • EFM Training for VOVICI Survey Version 6.6 Verint University, Sept 2nd-3rd 2013
  • Certified Professional in Health Care Quality Review Course (CPHQ), May 11th-15th 2013
  • Certificate of Attendance: Lean Workshop, Sept 24th 2011
  • Attendance Certificate: 8th Performance improvement Workshop, Jan 11th 2011
  • Certificate of Attendance: “Who Care?” Customer Care Workshop, Oct 31st 2010
  • Leader ship course 2009
  • The 3rd SPSC Patient Safety Conference 2022, Nov 28-29 2022
  • The 2nd KFSHRC Jeddah Annual Stem Cell Transplant Conference, Sep 11th 2020
  • Integrating Medication Therapy Management into Pharmacy Practise, Aug 7th 2018
  • The International & Patient Safety Conference. “Patient Safety an Endless Journey” Nov 3rd-5th 2015
  • First Nursing forum. MOH Study and Training Center King Fahd hospital Jeddah, Mar 14th 2010
  • 4rth Nursing Conference. Caring at Bed Side: When Knowledge Meets Practice, April 19th 2009

Languages

Arabic
NATIVE LANGUAGE
English
Advanced
C1

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IBRAHIM R QOULAGHASI