Ihsam Ullah
Riyadh,Saudi Arabia
Summary
Skilled IT Support Engineer with extensive experience in providing technical support across hardware, software, LAN/WAN networks, and low-current systems including CCTV and access control. Adept at troubleshooting complex issues, configuring and maintaining IT infrastructure, and implementing cybersecurity measures. Experienced in deploying and supporting desktops, servers, network devices, and surveillance systems, with a strong focus on ensuring operational efficiency and minimizing downtime. Demonstrates excellent problem-solving, user support, and documentation skills, contributing to seamless IT operations and reliable system performance.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT support engineer
SandLand
Jeeddah, Saudi Arabia
06.2022 - 03.2026
- Provide comprehensive technical support for hardware, software, LAN, and WAN networks across the organization.
- Configure, deploy, and maintain desktops, laptops, printers, and mobile devices to ensure optimal performance.
- Design, implement, and troubleshoot LAN and WAN network infrastructure, including routers, switches, VPNs, and firewalls.
- Install, update, and maintain operating systems and business applications across Windows, Linux, and macOS platforms.
- Monitor network traffic, perform diagnostics, and resolve connectivity and performance issues.
- Implement cybersecurity measures such as antivirus solutions, access controls, and regular system audits.
- Develop and maintain technical documentation and user guides to improve IT support processes.
IT support engineer
Almaha Group
Riyadh, saudi arabia
01.2014 - 04.2022
- Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues for end-users and servers. Identify root causes and implement effective solutions to minimize downtime.
- Hardware Management: Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals. Perform hardware upgrades and replacements as needed.
- Software Administration: Deploy, update, and troubleshoot operating systems, business applications, and specialized software across multiple platforms (Windows, Linux, macOS).
- Network Support: Configure and maintain LAN and WAN networks, including routers, switches, VPNs, and firewalls. Monitor network performance and resolve connectivity or bandwidth issues.
- User Support & Training: Provide helpdesk support, guiding users through technical issues, software usage, and IT best practices. Conduct training sessions for staff on new systems or applications.
- Security & Compliance: Implement cybersecurity measures such as antivirus solutions, firewalls, access control, and vulnerability management. Ensure systems comply with organizational policies and standards.
- Monitoring & Maintenance: Perform regular system checks, server maintenance, backups, and updates. Monitor network traffic and system logs to prevent issues proactively.
- Documentation & Reporting: Maintain detailed records of IT incidents, solutions, and technical procedures. Create user manuals, standard operating procedures, and reports for management.
- Collaboration & Project Support: Work with other IT engineers, teams, and departments to implement upgrades, deploy new technologies, and support IT projects.
Site Technical Engineer
First Telecom Network
Riyad, Saudi Arabia
03.2011 - 11.2013
- CCTV Installation & Configuration: Install and configure IP cameras, analog cameras, and NVR/DVR systems for surveillance networks. Ensure proper camera placement, focus, and coverage.
- Network Integration: Connect CCTV systems to LAN/WAN networks for remote monitoring, ensuring stable connectivity and secure access.
- System Troubleshooting: Diagnose and resolve hardware or software issues in CCTV systems, including cameras, recorders, and network devices.
- Low-Current System Management: Install, maintain, and troubleshoot low-current systems such as access control, intruder alarms, intercoms, and PA systems.
- Preventive Maintenance: Perform regular system checks, firmware updates, and cleaning of CCTV and low-current equipment to maintain optimal performance.
- Monitoring & Reporting: Monitor system performance, storage usage, and recording schedules. Prepare reports on incidents or system health for management.
- User Support & Training: Train staff on CCTV monitoring, access control usage, and basic troubleshooting procedures.
- Documentation: Maintain detailed records of system layouts, cable routing, device configuration, and maintenance activities.
Education
B-Tech - Electronics and Communications Engineering
Govt College of Technology
Peshawar, KPK 01.2010 - 12.2011
DAE Diploma of Associate Engineer - Electronics Engineering
Govt College of Technology
Dir Lower 03.2006 - 11.2009
Skills
- Remote customer support
- Troubleshooting expertise
- Cybersecurity practices
- Software installation and upgrades
- Networking
- Backup tools
- Office 365
- Hardware support
- Database administration
- Routing and switching
- Data backup management
- Team player
- Customer communication
- Hardware and software configurations
- Cisco wireless routers and switches
Certification
- Proficient in network protocols including IP addressing, VLANs, and subnetting to optimize network traffic and enhance security
- Skilled in network infrastructure installation, configuration, and maintenance aligned with Cisco best practices
- FTTH May 2010
- FTTH Network Design and Architecture Certification
- Fiber Optic Splicing and Termination Certification
- PTCL Pakistan
- Certified PTCL Network Engineer Certificate
- Certified PTCL Network Infrastructure and Server Troubleshooting
Languages
English
Arabic
Urdu
Poshto
Work Authorization / Visa Status
- Eligible to work internationally
- Open to employer-sponsored visa
- Currently Saudi work permit holder
Projects Completed
SandLand Makkah, Rozne Sultan Mall Jeddah, Funtime Family Almaha Mall Abha, Gormio Abha Mall, Tolie Restaurant Abha khamees, Coffee 777 Abha khamees, Wifi bowling Riyadh, Funtime Sabya Jazan, Almaha Opticals, Alraed Hospital Riyadh, Tooty Town Alhassa Fawares Mall, Smarvy Alhassa Alamir Mall
Internships
- Site Engineer Mobilink Pakistan, Peshawer
- Site Engineer PTCL, Peshawer
- Site Engineer STC Riyadh
Timeline
IT support engineer
SandLand
06.2022 - 03.2026
IT support engineer
Almaha Group
01.2014 - 04.2022
Site Technical Engineer
First Telecom Network
03.2011 - 11.2013
B-Tech - Electronics and Communications Engineering
Govt College of Technology
01.2010 - 12.2011
DAE Diploma of Associate Engineer - Electronics Engineering
Govt College of Technology
03.2006 - 11.2009