Summary
Overview
Work history
Education
Skills
Major Achievements
Timeline
Generic
Mohammed Alharbi

Mohammed Alharbi

Al Bahah,Saudi Arabia

Summary

Experienced IT professional specialising in support engineering with focus on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilizing various tools and methods to enhance user experience and maintain robust IT infrastructure.

Overview

13
13
years of professional experience

Work history

IT support engineer

Ebttikar Technology
Al Bahah, Al Bahah Region
11.2019 - 09.2025
  • IT Support Engineer .
  • Provided technical support to end-users by troubleshooting and diagnostics hardware and software issues for printers, PCs, photocopiers, IPPhone and scanners .
  • Network Engineer, presently ongoing projects Implementation , supporting , configure and Troubleshooting .
  • SEDCO Queuing system (STC & Al Rajhi& SPL) Installation and configuration ..
  • SEDCO feedback customer devices (SPL) installation & configuration ..
  • DMS (STC) installation, configuration and maintenance .
  • SEDCO SSM (Self Service Machine - STC) installation, configuration and maintenance.
  • Smart Meeting Room Screens (STC) installation, configuration and troubleshooting .
  • Conducted training sessions for staff on some software applications and best practices in IT usage.

IT support engineer

Al-Khaleej Computers & Electronic System Co.
Jeddah, Mecca Region
07.2012 - 07.2016
  • Assisted users with technical issues by troubleshooting software and hardware problems.
  • Provided support for network connectivity issues ensuring smooth communication across terminal systems and DNS .
  • Collaborated with team members to identify recurring technical issues to found the solutions and improve support processes.



Education

Bachelor of Information Technology - Network Specification

Al-Andalus University for Science & Technology

Skills

  • Troubleshooting expertise
  • Data backup procedures
  • Hardware installation and maintenance
  • Incident response handling
  • Remote customer support
  • Microsoft office suite mastery
  • Knowledge of vpn setup
  • Desktop support proficiency
  • Software installation and upgrades
  • MS Windows System Support
  • Server maintenance
  • Local workstations
  • Incident reporting
  • Software diagnostics
  • Network troubleshooting
  • Hardware support

Major Achievements

Support :

  • Alrajhi Bank , Anma Bank.
  • Ministry of Finance (MOF) , Ministry of Commercial (MC), Ministry of Human Resource & Social Development (MHRSD) , Ministry of Health(MOH) and Ministry of Municipalities and Housing (MOMAH).
  • Saudi Telecom Company (STC).
  • Saudi Post (SPL).

Timeline

IT support engineer

Ebttikar Technology
11.2019 - 09.2025

IT support engineer

Al-Khaleej Computers & Electronic System Co.
07.2012 - 07.2016

Bachelor of Information Technology - Network Specification

Al-Andalus University for Science & Technology

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Mohammed Alharbi