Imran Noor Ahmad Javed
Medina
Summary
Strategic Technical Training Team Lead with 15 years in IT, including 5.5 years in enterprise-level training and user enablement. Expertise in designing and optimizing instructional programs that enhance employee performance and meet organizational objectives. Skilled in translating complex technical concepts for diverse workforces and fostering technology adoption and policy compliance.
Overview
23
23
years of professional experience
5
5
Languages
Work History
Technical Training Team Lead
Megamind IT Soloutions
Medina, Saudi Arabia
01.2021 - 07.2026
- Created and maintained a comprehensive training database to enhance tracking of employee progress and completion rates.
- Evaluated training program outcomes through systematic observation and collection of feedback from supervisors and mentors to enhance future training initiatives.
- Directed management of departmental resources, budget assets, and vendor partnerships to uphold industry standards and adhere to government regulations.
- Implemented quality assurance protocols across departments to maintain exceptional standards in all training operations.
System Engineer Intern
Information & Communication Technology, Saudi German Hospital
Medina, Saudi Arabia
01.2009 - 12.2020
- All the responsibilities mentioned above in knowledge, skills & abilities tab.
- Monitored system performance, ensuring availability of services for seamless user access.
- Monitored installed company systems and infrastructure to prevent malfunctions and promote system performance.
- Provided technical support to users in the installation and operation of systems.
- Resolved hardware and software issues with end-users in a timely manner.
- Performed software upgrades on existing systems to improve stability and reliability.
- Installed, configured and tested operating systems and application software.
- Installed new hardware components such as servers, PCs, printers.
- Maintained system and infrastructure availability, enhancing user experience and support.
- Maintained high levels of system and infrastructure availability and promoted ease-of-use.
- Configured hardware devices and software settings to optimize network performance.
- Performed routine backup, security and redundancy tasks.
- Received and prioritized support requests to maximize resource utilization.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Participated in informational and operational support system design.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Wrote documentation for project and disseminated to key stakeholders.
- Performed a variety of clerical and administrative duties pertaining to on-site support.
- Conducted workflow analysis, space design or cost comparison analysis.
- Documented technology department operations, including network infrastructure and licenses, ensuring consistent team responses and operational continuity.
- Performed analysis of workflows, space design, and cost comparisons to improve efficiency.
- Maintained positive working relationship with fellow staff and management.
Data Analyst
Addila Office
01.2008 - 01.2011
- Archived the passports database at Addila office and coordinated with the Ministry of Hajj.
- Developed Excel documents to pull metrics data and present information to stakeholders, facilitating informed resource placement decisions.
- Generated monthly reports using advanced Excel functions to support data-driven decision making.
Computer Instructor
Dar Al- Hijra International School
Madinah, Saudi Arabia
01.2008 - 01.2009
- Achieved student engagement in coding through effective teaching methods at Dar Al-Hijra International School. Empowered intermediate students at Dar Al-Hijra International School to enhance their coding skills, resulting in improved academic performance.
- Tailored instruction on coding languages and principles based on students' skill levels and ages.
- Assessed student progress regularly through evaluations of computer tasks to inform instructional adjustments.
- Educated students on professional technology use and web etiquette to ensure responsible online behavior.
- Provided technical support to students and staff on various software programs.
- Conducted assessments of student performance throughout the course.
- Developed class materials such as handouts, quizzes and exams.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Worked with fellow teachers to devise and implement support plans to help students excel.
Graphic Designer
IBP) Ibrahim Publisher
Lahore
01.2004 - 01.2004
- With print media related designs varying from public pan flex to visiting cards Designed various print materials including visiting cards and pan flex displays.
- Using the designing tools like Adobe Photoshop, Corel Draw, 3D Studio Max, Ulead Media Studio, In page etc.
- Completed final touches for projects such as image sizes and font selection.
- With print media related designs varying from public pan flex to visiting cards etc
Education
Master of Science - Information Technology
Virtual University of Pakistan
Islamabad, Pakistan01-2015
Bachelor of Arts - Art Education
Islamia University Bahawalpur-Pakistan
Islamia University Bahawalpur-Pakistan01-2006
Medical Laboratory Technology - Clinical Laboratory Science
Ace Institute Of Health Sciences Pakistan
Lahore, Pakistan01-2005
Associate of Applied Science - Art Education
B.I.S.E., B.W.P. Pakistan
Rahim Yar Khan, Pakistan01-2004
Diploma - Information Technology
P.I.T.B Lahore Pakistan
Rahim Yar Khan, Pakistan01-2002
High School Diploma -
B.I.S.E., B.W.P. Pakistan
Rahim Yar Khan, Pakistan01-1997
Skills
- Instructional design expertise
- LMS and tech integration expertise
- Assessment of training effectiveness
- Guidance in technical projects
- Skilled in educational methodologies
- Technical writing
- Stakeholder engagement
- Implementation of strategic goals
Core Competencies
- Knowledge related to the telecommunications.
- Knowledge of management information system methodology.
- Knowledge of installation, maintenance, troubleshooting and repair of a variety of end user and network computer operating systems.
- Knowledge of computer viruses & security.
- Skills in assigning, reviewing and evaluating work.
- Skills in determining the hardware & software needs of the end users & departments.
- Skills in handling related incidents and technical report writing.
- Strong interpersonal & effective decision making skill.
- Stress & time management skill.
- Integrate the new technology & train personnel in their uses.
- Ability to evaluate training and objectives for end users & technical staff.
- Ability to diagnose and resolve complex technical problems.
- Maintaining & deploying the Windows based servers.
- Discover & correct the logic errors and to validate the actual performance by end users.
- Providing advanced systems support for a large-scale of computers.
- Performing installation & preventive maintenance for Pc's.
- Upgrade the hardware's and the systems.
- Trouble shooting end user application problems (HIS) & hardware problems.
- Replacement plan for peripheral technology including (Embossers Machines, Printers, Scanners Cup's, LCD's & Network devices).
- Maintaining the intranet design to work smoother.
- Manage small hardware related projects as required.
Languages
Urdu, English, Arabic, Punjabi
Urdu
Native or Bilingual
English
Full Professional
Arabic
Full Professional
Punjabi
Full Professional
Timeline
Technical Training Team Lead
Megamind IT Soloutions
01.2021 - 07.2026
System Engineer Intern
Information & Communication Technology, Saudi German Hospital
01.2009 - 12.2020
Data Analyst
Addila Office
01.2008 - 01.2011
Computer Instructor
Dar Al- Hijra International School
01.2008 - 01.2009
Graphic Designer
IBP) Ibrahim Publisher
01.2004 - 01.2004
Master of Science - Information Technology
Virtual University of Pakistan
Bachelor of Arts - Art Education
Islamia University Bahawalpur-Pakistan
Medical Laboratory Technology - Clinical Laboratory Science
Ace Institute Of Health Sciences Pakistan
Associate of Applied Science - Art Education
B.I.S.E., B.W.P. Pakistan
Diploma - Information Technology
P.I.T.B Lahore Pakistan
High School Diploma -
B.I.S.E., B.W.P. Pakistan