Islam Elzayat

• Mentored junior team members, providing guidance on best practices, industry trends, and career development opportunities.
• Contributed to the development of industry best practices by actively participating in professional organizations, attending conferences, and keeping abreast of new research findings.
• Fostered a culture of innovation within the team by encouraging brainstorming sessions, experimentation with new techniques or tools, and sharing successes and learnings openly.
• Consistently exceeded revenue targets by effectively managing financial resources and optimizing service offerings.
• Strategic Consulting: Provided strategic guidance to clients regarding ITIL practices, ISO/IEC 20000 implementation, and Governance, Risk, and Compliance (GRC).
• Project Leadership: Directed and managed a team of consultants, ensuring timely delivery of project milestones, adherence to specified requirements, and consistent communication with stakeholders.
• ISO/IEC 20000 Implementation: Led the end-to-end implementation of the ISO/IEC 20000 standard, providing oversight and ensuring alignment with organizational objectives and IT service management best practices.
• GRC Framework Development: Directed the creation and deployment of robust Governance, Risk, and Compliance frameworks tailored to client needs. Implemented strategies to address potential risks, ensuring compliance with regulatory standards.
• Continuous Improvement: Conducted post-implementation reviews, gathering feedback and identifying areas for further enhancement. Championed the iterative refinement of processes to ensure superior service delivery.
• Training & Development: Organized and led training sessions for internal teams and clients on ITIL processes, ISO/IEC 20000 standards, and GRC best practices.
• Collaboration: Worked closely with cross-functional teams including IT, operations, legal, and finance to ensure a holistic approach to IT service management and GRC.

Key Projects and Achievements:

• Internal Auditing at Alrajhi Bank: Currently serving as the Internal Auditor, rigorously evaluating the effectiveness of the Essential Cybersecurity Controls (ECC) and SAMA IT Governance frameworks, CSF within Alrajhi Bank, enhancing governance, Cybersecurity and compliance measures.
• Asset Management Lifecycle Development for Ministry of HRSD: Developed a comprehensive asset management lifecycle process for the Ministry of Human Resources and Social Development (HRSD), optimizing asset utilization and lifecycle management.
• IT Strategy and Operating Model for Confidential Sector: Formulated and executed a robust IT strategy and operating model tailored for one of the most sensitive sectors, enhancing operational security and efficiency.
• Internal Audit Preparation for NWC: Prepared and facilitated the internal audit for ISO/IEC 20000 compliance, ensuring adherence to international standards at the National Water Company (NWC).
• SAMA Framework Development for Vision Bank: Spearheaded the creation of a comprehensive IT governance framework in alignment with the Saudi Arabian Monetary Authority's (SAMA) regulatory standards, significantly advancing Vision Bank's strategic objectives.
• Digital Transformation for Saudi Tanmiah Program: Pioneered a digital transformation operating model, paving the way for modernized IT governance and streamlined processes within Saudi Arabia's Tanmiah initiative.
• ISO/IEC 20000 Implementation at Ministry of Transportation: Directed the successful implementation and certification of the ISO/IEC 20000 standard, demonstrating excellence in IT service management practices within the ministry.

• Manage portfolio of assigned clients based on location and match of qualifications and client contract requirements
• Responsible for contacting clients and scheduling visits, planning ISO assessments, making travel plans, conducting assessments and reporting and managing results
• Monitor client accounts to ensure that records, Point Global information, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained
• Lead teams, mentor and coach new or inexperienced colleagues as needed to meet business needs
• Participate in additional training based on future business needs
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Closed average of 45 Audit days each quarter

• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Responsible for analyzing and assessing company's technological infrastructure to ensure processes and systems run accurately and efficiently while remaining secure and meeting compliance regulations and standards.
• Process Auditing: examines current technology in organization and future technologies that will need to be adopted.
• Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
• Conducted compliance audits with ISO 9001, ISO 27001, ISO 20000 Standards.

• Oversee all CMDB auditing stages, including planning, scheduling and performing audits to validate IT infrastructure; and provide documentation and reporting, demonstrating compliance in scope solutions.
• Internal Audits ISO 20000, ISO 27001, Support internal and external ISO audits ; Documentations Management (review, update, control) ; Support preparation of awareness program, conduct awareness sessions ; Minimizes IT risk with better understanding of impacts.
• Configuration Management Database Auditing: Audit (CMDB) using BMC Remedy 7.6 and 9.1, including CMDB process design; Participated in Change (CAB) and Release board meetings.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Maintained SMS requirement for ISO 20000 and designed all CMDB auditing stages, including planning, scheduling and performing audits to validate IT infrastructure; and provide documentation and reporting, demonstrating compliance in scope solutions.
• Internal Audits: Audit configuration management database (CMDB) using Microsoft Service Manager.
• Quality Standards: Reviewed 26 ITIL processes and maintained ITIL design processes in line with ISO 20000 standards.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

• Configured and provided operational and technical support for applications, resolving technical problems and application performance issues; and supported optimization and enhancement efforts.
• Defined system requirements, determining priorities and gathering design documents and dataflow diagrams.
• Managed and tracked requirements' status throughout project lifecycle, ensuring all user stories aligned with project requirements and specifications.
• Supervised 20+member team of Systems Analysts; and liaised with stakeholders, communication project stages, and gathering business requirements.
• Systems Analysis: Performed troubleshooting and analysis of reported issues, identifying root cause and determining resolution, and translated explanation into actionable items.