Iram Yusuf
Al Khobar,Saudi Arabia
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy General Manager - Sales
TBOHOLIDAYS.COM
Al Khobar, Saudi Arabia
04.2022 - Current
- Conducted market research to identify new opportunities.
- Negotiated contracts for better business terms and conditions.
- Led team meetings to boost morale and enhance communication.
- Led team meetings to maximise staff engagement and communicate monthly targets, procedure updates and quality standard control measures.
- Oversaw recruitment and selection process in collaboration with Commercial director, hiring 7 long-term recruits since 2019.
Business Development Manager
TBOHOLIDAYS.COM
Al Khobar, Saudi Arabia
03.2019 - 04.2022
- Handled crisis situations effectively, minimizing the impact on business operations.
- Assessed competitor activities for strategic positioning.
- Executed successful product launches, driving market penetration.
- Managed a USD 20 M annual marketing budget.
- Designed strategy to win new business and maximize selling
opportunities among existing clients, achieving lucrative results. - managed over 50 customer calls per day.
Sales Manager
TBOHOLIDAYS.COM
Al Khobar, Saudi Arabia
09.2017 - 03.2019
- Conducted detailed market analysis to identify new opportunities.
- Enhanced market penetration with effective territory management.
- Coordinated promotional campaigns to boost brand visibility.
- Implemented training programmes, improving team performance levels.
- Improved bottom-line results with meticulous budget control.
Key Account Manager
TBOHOLIDAYS.COM
Al Khobar, Saudi Arabia
04.2014 - 09.2017
- Coordinated with internal departments for seamless service delivery to clients.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Managed complex sales cycles for maximized business growth.
- Analyzed sales data, and optimised performance metrics.
- Negotiated profitable contracts to ensure mutual benefit.
Senior Leisure Consultant
ATS Travel
Dubau, U.A.E
05.2012 - 03.2014
- Increased travel sales through targeted recommendations and upselling techniques.
- Coordinated and planned hotel, leisure, air, tour, and cruise travel arrangements for walk-in and corporate clients.
- Worked on various Online multi-distribution Travel platforms such as hotels, lots of hotels, tboholidays.com, booking.com, Expedia, Agoda, etc.
- Coordinated successful tours of areas such as Dubai, Europe, and the Far East
- Analyzed industry trends and attended conferences to build knowledge of World Travel Market.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximize sales.
Education
Master of Tourism Administration - Travel & Tourism
Aligarh University
Aligarh, India06.2002
Bachelor of Arts - Psychology
Aligarh University
Aligarh, India06.2000
Skills
- Customer Service Management
- Product and service sales
- Leadership development skills
- Operations Management
- Client needs assessment
- Effective leader
- Client account management
- Networking abilities
Accomplishments
- Awarded for Star Sales Performer of the year in 2017 & 2018 from current employer TBO Holidays.
- Certificate of Championship for Annual Common room Snooker Championship in Aligarh University, India
- Developed Bahrain & Saudi Arabia Market from scratch and shown exponential growth over the years.
- Developed CRM dept that proved to be a massive help in achieving ME annual sales targets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Certification
Advance Certificate in Computer Application from the National Institute of Information Technology, New Delhi
Additional Information
- Familiar with Room Master (PMS ), Amadeus (GDS ) & Sabre (GDS )
- Well-acquainted with POWER BI as worked on increasing leads,
accelerating sales, and measuring sales performance - Excellent customer relationship skill , Adaptable to change, Calm & patient approach and focused to exceed guest expectations.
Languages
Hindi, Urdu
Native language
English
Advanced
C1
Arabic
Intermediate
B1
Timeline
Deputy General Manager - Sales
TBOHOLIDAYS.COM
04.2022 - Current
Business Development Manager
TBOHOLIDAYS.COM
03.2019 - 04.2022
Sales Manager
TBOHOLIDAYS.COM
09.2017 - 03.2019
Key Account Manager
TBOHOLIDAYS.COM
04.2014 - 09.2017
Senior Leisure Consultant
ATS Travel
05.2012 - 03.2014
Master of Tourism Administration - Travel & Tourism
Aligarh University
Bachelor of Arts - Psychology
Aligarh University
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