IRFAN DUDEKULA NOORBASHA

• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Carry out SOP & monthly walk-through audits in the stores
• Strategically scheduled and managed 600 + staff members, maintaining high-performing business operations.
• Maintaining KPI and close follow up with my team on daily basis
• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
• Oversaw planning and execution of targeted sales and marketing strategies.
• Analysed sales reports to identify trends and update strategies.

• Custodian of Customer connections, Partner experience and Store Operations.

• Responsible for the Coffee House Go see, Situation handling- Customer/Partner, QASA and GSS Audits, Inventory management- Food/Dry Ordering, Beverage Quality checks, Equipment Maintenance etc.

• Responsible for Hiring/ Training new Baristas/ Shift Supervisors/ Asst. Store managers. Scheduling, Setting expectations and PDP.

• Responsible for Marketing and new promotional setups- New launches (LTOs)/ events/ certifications/ Coffee Seminars.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

• Analyzed and interpreted store trends to facilitate planning.

• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Completed opening and closing procedures each day.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.