Irfan Liaquat Ali
Riyadh,Saudia Arabia
Summary
Experienced Project Manager known for delivering complex projects on time and within scope. Skilled in stakeholder management, team leadership, and process optimisation, resulting in increased efficiency and client satisfaction. Known for driving project success through strategic planning, risk management, and collaborative problem-solving.
Overview
14
14
years of professional experience
Work history
Project Manager
Contact Center Company
Riyadh, Riyadh Region
09.2023 - Current
- Fostered a positive work environment, enhanced team productivity substantially.
- Ensured effective resource allocation with meticulous project scheduling.
- Streamlined processes using lean methodologies, improved operational efficiency significantly.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Facilitated smooth transitions between project stages for seamless progression.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Promoted team collaboration for more innovative solutions in projects.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Developed comprehensive project plans for successful execution and delivery.
- Planned staff and resources within business budgets for minimised expenditure.
- Delivered products and services in line with agreed arrangements and contracts.
Associate Director of Operations
Contact Center Compnay
Riyadh, Saudia Arabia
10.2018 - 08.2023
- Ensure the SLA Targets are met within the planned time, cost and quality norms by ensuring effective utilization of the allocated resources.
- Managing Projects E2E to ensure the development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes.
- Manage and oversee that process deliverables as per agreed SLA's and quality standards ( COPC & Six Sigma Approach ).
- Led project teams, resulting in timely delivery of assignments.
- Handle Performance Management and Ensure timely appraisals of the operations team.
- Ensure that attrition is managed in the business and the right people with the right skills are recruited into roles. Handle escalations - internal from within the organization and external from clients.
- Lead, oversee and release for any implementation of new systems and processes.
- Suggest and advice for areas of improvement to the client. Guide and address any people management issues on the operations floor.
- Schedule and Plan shift management and floor planning. Ensure seamless handover of the shifts by reviewing the Shift Handover process and suggesting any improvements.
Remote Resolution Center Floor Manager
Huawei Technologies
Riyadh
09.2016 - 09.2018
- Oversaw staff performance reviews for improved productivity.
- Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
- Managed daily operations to increase efficiency & Project KPI's.
- Initiate Project implement plan to improve floor performance
- Managing SLA & OLA of operations
Remote Resolution Center Supervisor TL
Huawei Technologies
Riyadh
08.2014 - 09.2016
- Receive Complicated Issues from RRC T1 Teams MSAN/DSLAM/R-DSLAM & FTTH.
- Configuration & Troubleshooting of HSI /IPTV & VOIP Related Issues.
- Configuration & troubleshooting of NGN IMS /VOIP/SIP & H248.
- Configuration & Troubleshooting by CLI & GUI interfaces for Each Technology & Vendors.
- Reform in-depth fault diagnosis and fixing.
- If issue is fixed and services are restored, contact customer to confirm and obtain CCC code to close the TT .
- If issue not resolved, open RTTS Ticket with xNOC for support and follow-up till the issue is resolved at Upper Level L3
IT & Communication Division Administrator
Armacom International
Riyadh, Riyadh Region
04.2013 - 06.2014
- Responsible for install & supporting network hardware, Software & application s on PC Desktop & Servers.
- Planing & Implementation of IT & Communications local Policies.
- System administration / Server Management & Monitoring. Configuration of VPN Site-to-site & Remote Site VPN Tunnels & Protocols IPSEC,L2TP,PPTP.
- Troubleshooting PaBX system for AVAYA IP OFFICE 500 V2.
- Control & Monitoring of SLA & KPls for smooth performance of Armacom Group of Companies.
- Monitoring Server activities & WAN network connected to London, Dubai , Prague offices.
- Configuration & Troubleshooting of Huawei ONT HG8245 For VOIP & HSI STC.
- Configuration & Supporting Armacom Clients for IT Needs , developing it policies & infrastructure
Senior VDSL & FTTx Engineer For STC Operation
Delta Turkish Telecom
Baha
09.2011 - 04.2013
- Collect and update all kinds for project Progress and its problems at each milestone.
- Coordination with delta PM and Regional Teams for PMR /CMR and OILs Clearence progress and issues.
- Coordination with Huawei O&M department for Sites PAT,OILS Progress and updating.
- Troubleshooting HSI,VOIP,IPTV,issues /Environment alarms,Make technical conclusion for some outstanding issues.
- Troubleshooting for OLT,ONT ,FDT & MDU For GPON E2E services IPTV,VOIP & HSI.
- Troubleshooting of Optical Fiber from Exchange , Checking RX/TX power by using Optical Meter.
- Configuration of IP Address ,MNG, VOIP, HSI,IPTV, for VDSL & GPON FTTH For STB ONT HG8245. Troubleshooting for, OLT, ONT, MDU & VDSL E2E Service for Costumers
Education
Bachelor of Engineering - Computer Science
Karachi University of Engineering and Technology Pakistan
KarachiDiploma - Diploma of Associate Engineer ( DAE ) Telecommunications
Sindh Institute of information & Technology (S.I.T.E ) Karac
KarachiSix Sigma Black Belt Certified & ISO 9001 Certified
COPC Certified Manager ( COPC )
Skills
- Vendor relationship maintenance
- Project lifecycle expertise
- Project Management
- Project Budgeting
- Operations handling
- COPC Framework
- ISO 900
- Project Implementation
Languages
English
Fluent
Arabic
Fluent
Timeline
Project Manager
Contact Center Company
09.2023 - Current
Associate Director of Operations
Contact Center Compnay
10.2018 - 08.2023
Remote Resolution Center Floor Manager
Huawei Technologies
09.2016 - 09.2018
Remote Resolution Center Supervisor TL
Huawei Technologies
08.2014 - 09.2016
IT & Communication Division Administrator
Armacom International
04.2013 - 06.2014
Senior VDSL & FTTx Engineer For STC Operation
Delta Turkish Telecom
09.2011 - 04.2013
Bachelor of Engineering - Computer Science
Karachi University of Engineering and Technology Pakistan
Diploma - Diploma of Associate Engineer ( DAE ) Telecommunications
Sindh Institute of information & Technology (S.I.T.E ) Karac
Six Sigma Black Belt Certified & ISO 9001 Certified
COPC Certified Manager ( COPC )
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