Jahirul Islam
Monohardi,Bangladesh
Summary
Dedicated professional with expertise in guest service excellence, table management, and food & beverage knowledge. Proven ability to enhance customer satisfaction through upselling techniques and multilingual communication. Skilled in cash handling, health & safety compliance, team collaboration, inventory management, computer applications, and digital payment processing. Excellent issue resolution and customer service skills. Adept at handling difficult customers with a patient and calm nature. Committed to continuous improvement and career advancement within the hospitality industry.
Overview
9
9
years of professional experience
Work History
WAITER
Tamimi Global Company
Khursaniyah, Saudi Arabia
02.2022 - 04.2025
- Servicing Saudi Aramco Project Management Team
- Deliver exceptional service to corporate and executive clientele in high-end dining environment
- Maintain 98% guest satisfaction rating through personalized recommendations and attentive service
- Coordinate with kitchen staff to ensure accurate and timely food delivery
- Handle complex special requests and dietary accommodations for international clientele
- Implement efficient table management strategies to optimize seating capacity during peak hours
- Follow strict food safety and COVID-19 protocols in compliance with Saudi Aramco standards
- Liaised with kitchen staff for prompt order delivery to customers.
- Managed table settings for optimal dining experience.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Assisted in food preparation, resulting in timely service delivery.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Worked collaboratively with kitchen staff for efficient service delivery.
WAITER
Chef's Table Courtside
Dhaka, Bangladesh
08.2021 - 01.2022
- Provided comprehensive menu knowledge and made personalized recommendations to guests
- Maintained accurate order processing in high-volume upscale dining environment
- Facilitated communication between front-of-house and kitchen staff to ensure service excellence
- Participated in weekly staff training on new menu items and service techniques
- Contributed to 15% increase in beverage sales through effective upselling techniques
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
WAITER
The Green Lounge
Dhaka, Bangladesh
02.2019 - 06.2021
- Served average of 50+ guests daily in fast-paced contemporary dining environment
- Maintained detailed knowledge of seasonal menu offerings, daily specials, and beverage pairings
- Processed payments accurately and maintained balanced cash drawer during each shift
- Assisted in training 5 new service staff members on restaurant protocols and service standards
- Recognized for excellence in customer service with Employee of Month award twice
- Assisted in food preparation, resulting in timely service delivery.
WAITER
Bar B Q Tonight Restaurant
Dhaka, Bangladesh
08.2016 - 12.2018
- Delivered attentive table service in high-volume specialty restaurant
- Managed multiple tables simultaneously while maintaining quality service standards
- Managed over 50 customer calls per day
- Communicated effectively with diverse customer base and resolved concerns promptly
- Assisted with restaurant opening and closing procedures
- Maintained cleanliness and organization of dining areas throughout service
- Prepared tables for guests and reset tables between customers.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Education
Higher Secondary Education - History
Chalakchar High School
DhakaSkills
- Guest Service Excellence
- Table Management
- Food & Beverage Knowledge
- Upselling Techniques
- Multilingual Communication
- Cash Handling
- Health & Safety Compliance
- Team Collaboration
- POS Systems
- Inventory Management
- Computer Applications
- Digital Payment Processing
- Handling difficult customers
- Patient and calm nature
Languages
Bengali (Native)
English (Fluent)
Hindi (Fluent)
Arabic (Fluent)
References
Name: Tarique Hossain
Company: Tamimi Global Company Ltd.
Designation: Cleaning Supervisor
Mob# +966599907247
Name: Mohammed Zakir Nadeem Mohiuddin
Company: Saudi Aramco
Designation: Contracts Advisor
Mob# +966540607472
Timeline
WAITER
Tamimi Global Company
02.2022 - 04.2025
WAITER
Chef's Table Courtside
08.2021 - 01.2022
WAITER
The Green Lounge
02.2019 - 06.2021
WAITER
Bar B Q Tonight Restaurant
08.2016 - 12.2018
Higher Secondary Education - History
Chalakchar High School
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