JENNYLYN MERCADO
JEDDAH
Summary
Adaptable and Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 10-year career history. Keeps units running at peak efficiency, quality and performance. Excellent patient care, communication and coordination skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ENDOSCOPY HEAD NURSE
DR. MOAIAD A. ELYAS SPECIALIZED MEDICAL CENTER
2nd Floor Souls Commercial Center Az Zahra Dist
02.2017 - Current
- Established and continuously optimized unit schedules and individual work assignments.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Optimized inventory management processes to prevent stockouts while maintaining cost effectiveness.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
ENDOSCOPY STAFF NURSE
DR. MOAIAD A. ELYAS SPECIALIZED MEDICAL CENTER
Jeddah, Saudi Arabia
02.2015 - 02.2017
- Enhanced patient comfort by providing thorough pre-procedure education and addressing concerns.
- Coordinated discharge planning to ensure seamless transition for patients from endoscopy unit to outpatient or home settings when applicable.
- Reduced procedure wait times by efficiently managing patient scheduling and coordinating with the interdisciplinary team.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Recorded details regarding therapies to keep patient charts updated.
- Facilitated smooth handoffs between shifts by providing thorough reports on patients'' conditions, progress, and ongoing needs.
- Performed patient assessment, VS monitoring, IV insertion and other routine procedures and documented in electronic medical record to support interdisciplinary care.
- Monitored patient reactions after administering medications and IV therapies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Prepared rooms according to specific endoscopic procedures.
- Recovered patient from anesthesia to perform discharge teaching.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
EMERGENCY ROOM REGISTERED NURSE/ IVF NURSE
AL SAHLY POLYCLINIC
Jeddah, Saudi Arabia
06.2009 - 11.2011
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Utilized the nursing processes, assessed, planned, provided and evaluates nursing care based on evidenced base professional practice and research.
- Assisted in the efficient operation of Emergency room unit – Performed various medical assignments when workload requires.
- Provide information and support to patients and family members regarding condition, prognosis and treatment program.
- Provided and managed goal-oriented patient care by utilizing established nursing processes and principle
- Administers medications (oral, IV, IM, SQ) and makes sure of the correct dosage, time, route and patient by double-checking orders in the file.
- Performed and assisted doctors in basic medical examinations or duties like- checking patients, physical check up, diagnose injuries and many common illnesses and so on.
- Assist the physician with all procedures, including assisted reproductive technologies (ARTs), such as in vitro fertilization (IVF), surgeries, hysterosalpingograms, inseminations, and ultrasounds, as well as routine examinations.
- Involved in history taking, examining patient, taking Pap smears and counseling patient for IVF.
- Counsel patient and family members throughout the course of treatment and afterwards.
Education
Bachelor of Science - Nursing
FAR EASTERN UNIVERSITY
MANILA PHILIPPINES04.2006
High School Diploma -
OUR LADY OF CAYSASAY ACADEMY
TAAL, BATANGAS, PHILIPPINES04.2002
Skills
- Active listening skills
- Performance Improvement
- Utilization review
- Cardiac monitors
- Patient and family advocacy
- ACLS/Heartsaver First Aid CPR AED
- Compassionate and Caring
- Treatment Planning,Medication and IV administration
- Patient Care and home support worker
- Emergency Response
- Communication skills
- Clinical Leadership
Certification
- Licensed Nurse, Saudi Council for Health Specialist
Jeddah, Saudi Arabia
License # 09-J-N-0277260
Expiration date: January 2026
- Licensed Nurse, Professional Regulation Commission
Manila, Philippines
License # 0483128
Expiration date: May 2026
Timeline
ENDOSCOPY HEAD NURSE
DR. MOAIAD A. ELYAS SPECIALIZED MEDICAL CENTER
02.2017 - Current
ENDOSCOPY STAFF NURSE
DR. MOAIAD A. ELYAS SPECIALIZED MEDICAL CENTER
02.2015 - 02.2017
EMERGENCY ROOM REGISTERED NURSE/ IVF NURSE
AL SAHLY POLYCLINIC
06.2009 - 11.2011
Bachelor of Science - Nursing
FAR EASTERN UNIVERSITY
High School Diploma -
OUR LADY OF CAYSASAY ACADEMY