JENNYLYN MERCADO
JEDDAH
Summary
Adaptable and Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 10-year career history. Keeps units running at peak efficiency, quality and performance. Excellent patient care, communication and coordination skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ENDOSCOPY HEAD NURSE
DR. MOAIAD A. ELYAS SPECIALIZED MEDICAL CENTER
02.2017 - Current
- Established and continuously optimized unit schedules and individual work assignments.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Optimized inventory management processes to prevent stockouts while maintaining cost effectiveness.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
ENDOSCOPY STAFF NURSE
DR. MOAIAD A. ELYAS SPECIALIZED MEDICAL CENTER
02.2015 - 02.2017
- Enhanced patient comfort by providing thorough pre-procedure education and addressing concerns.
- Coordinated discharge planning to ensure seamless transition for patients from endoscopy unit to outpatient or home settings when applicable.
- Reduced procedure wait times by efficiently managing patient scheduling and coordinating with the interdisciplinary team.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Recorded details regarding therapies to keep patient charts updated.
- Facilitated smooth handoffs between shifts by providing thorough reports on patients'' conditions, progress, and ongoing needs.
- Performed patient assessment, VS monitoring, IV insertion and other routine procedures and documented in electronic medical record to support interdisciplinary care.
- Monitored patient reactions after administering medications and IV therapies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Prepared rooms according to specific endoscopic procedures.
- Recovered patient from anesthesia to perform discharge teaching.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
EMERGENCY ROOM REGISTERED NURSE/ IVF NURSE
AL SAHLY POLYCLINIC
06.2009 - 11.2011
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Utilized the nursing processes, assessed, planned, provided and evaluates nursing care based on evidenced base professional practice and research.
- Assisted in the efficient operation of Emergency room unit – Performed various medical assignments when workload requires.
- Provide information and support to patients and family members regarding condition, prognosis and treatment program.
- Provided and managed goal-oriented patient care by utilizing established nursing processes and principle
- Administers medications (oral, IV, IM, SQ) and makes sure of the correct dosage, time, route and patient by double-checking orders in the file.
- Performed and assisted doctors in basic medical examinations or duties like- checking patients, physical check up, diagnose injuries and many common illnesses and so on.
- Assist the physician with all procedures, including assisted reproductive technologies (ARTs), such as in vitro fertilization (IVF), surgeries, hysterosalpingograms, inseminations, and ultrasounds, as well as routine examinations.
- Involved in history taking, examining patient, taking Pap smears and counseling patient for IVF.
- Counsel patient and family members throughout the course of treatment and afterwards.
Education
Bachelor of Science - Nursing
FAR EASTERN UNIVERSITY
MANILA PHILIPPINES04.2006
High School Diploma -
OUR LADY OF CAYSASAY ACADEMY
TAAL, BATANGAS, PHILIPPINES04.2002
Skills
- Active listening skills
- Performance Improvement
- Utilization review
- Cardiac monitors
- Patient and family advocacy
- ACLS/Heartsaver First Aid CPR AED
- Compassionate and Caring
- Treatment Planning,Medication and IV administration
- Patient Care and home support worker
- Emergency Response
- Communication skills
- Clinical Leadership
Certification
- Licensed Nurse, Saudi Council for Health Specialist
Jeddah, Saudi Arabia
License # 09-J-N-0277260
Expiration date: January 2026
- Licensed Nurse, Professional Regulation Commission
Manila, Philippines
License # 0483128
Expiration date: May 2026
Timeline
ENDOSCOPY HEAD NURSE
DR. MOAIAD A. ELYAS SPECIALIZED MEDICAL CENTER
02.2017 - Current
ENDOSCOPY STAFF NURSE
DR. MOAIAD A. ELYAS SPECIALIZED MEDICAL CENTER
02.2015 - 02.2017
EMERGENCY ROOM REGISTERED NURSE/ IVF NURSE
AL SAHLY POLYCLINIC
06.2009 - 11.2011
Bachelor of Science - Nursing
FAR EASTERN UNIVERSITY
High School Diploma -
OUR LADY OF CAYSASAY ACADEMY
- Licensed Nurse, Saudi Council for Health Specialist
Jeddah, Saudi Arabia
License # 09-J-N-0277260
Expiration date: January 2026
- Licensed Nurse, Professional Regulation Commission
Manila, Philippines
License # 0483128
Expiration date: May 2026
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