Jeyaram Rajendran

• Ensured accurate and timely order fulfillment with rigorous quality control procedures.
• Coordinated staff training sessions to improve overall productivity.
• Handled customer complaints effectively, improving overall customer satisfaction rate.
• Responsible for process improvements, cost-saving initiatives, returns management, and implementation & Maintenance of CRM
• Investigated process faults and devised targeted solutions.
• Analyzed inventory reports to achieve strong product availability.
• Managing day-to-day processing of multi-channel online orders for all channels with a 100% accuracy rate in shipping
• Proposed & developed a B2B sales team in addition to the existing B2C module.
• Additional Project Handled: LMG Integration on the Styli Website for listing the Items for Sale and execute the complete plan for inward and Return Process
• Coordinate B2B to enable styli in the Zahez app for local market sale.

• Supported resource planning of operational team.
• Oversaw day-to-day operations of company, maintaining operational and service standards.
• Assisted with smooth movement of goods and services from company to customers.
• Evaluated operational goals, suggesting improvements and recommended actions.
• All measures goals were met, and I made sure to get better each week.
• Supervised independent audits to monitor growth and productivity.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Investigated issues affecting group operations, prepared reports and helped correct problems.

• Handling 15 dedicated last mile centers across States.
• Overseeing last-mile operations as central SPOC.
• Manage the overall serviceability for each vendor to enhance overall performance.
• Analyze different vendor performance and identify opportunity of improvement.
• Managed team of [100+] staff, driving performance with motivational strategies to exceed sales targets.
• Improve overall delivery performance to enhance customer experience.
• Work towards resolution of complaints & escalations from customers.
• Maintaining Bench Mark and Achieving SQI Metrics.
• Maintaining healthy and motivating work environment and atmosphere.
• Ensuring safety guidelines are strictly being followed.

• Assigned to accomplish duties in an efficient manner for connecting the consignment using RIVIGO'S Relay Module
• As TEAM LEADER, I'm entrusted to Inward and Outward movement of shipments in warehouse
• Have to sustain a healthy relation with our clientele to secure regular shipments, and simultaneously, coping up with targets provided by HO
• Additionally, I'm obliged to follow up until Last-Mile Delivery and frequently review customers requirements are compiled henceforth

ROLES AND RESPONSIBILITIES :

• Logistics team leaders support customer service and delivery activities by coordinating and directing teams tasked with inbound and outbound operations
• Planning and execution of end to end pickup and dispatch
• Handling 150+ Clients everyday in coordinating pickups and deliveries
• Coordinating Business Franchise and Business Partners
• Handling 11 branches in around Chennai for day today operations
• Achieving month end target of 3500 tons regularly to the growth of organization
• Managing Vendors in on time placement of vehicles in client Area

INBOUND OPERATIONS :

• Monitoring the efficiency of the inbound operation
• Preparing Delivery plan and circulating it to our Business partners and give them a Pre-Alert regarding next day operations.
• Ensuring on time vehicle dispatch to our Branches for SDD metrics.
• Ensuring proper loading of delivery vehicles with proper stacking and asset usage to reduce DEPS cases.
• Planning routes for delivery executives.
• Ensuring zero return at the end of the day.

OUTBOUND OPERATIONS :

• Checking our Tech whether any Pick request received and aligning vehicles to pick the Goods on time from customers place.
• Handling documents and checking E-way bill once shipment received at our Hub.
• To reduce DEPS before loading itself ensuring light test, floor test and starting test for the Vehicle.