Jihad Mohammed
Riyadh,Saudi Arabia
Summary
Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 8 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Service Desk Analyst
Panda Retail
Riyadh, Riyadh Region
10.2015 - Current
- Managed customer support cases from initial report through to resolution.
- Captured and recorded key information when conducting issue investigations.
- Demonstrated solid expertise of TCP/IP network troubleshooting to resolve system errors within target timescales.
- Engaged in various support service channels to contact users including callbacks, emails and voicemails.
- Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.
- Performed checking, housekeeping and other preventative maintenance.
- Identified fault trends and proactively sought ways to prevent future problems.
- Prioritised and promptly responded to vast number of reported incidents and logs.
- Explained technical information to non-technical users with clear, verbal and written communication.
Retail Sales Supervisor
Panda Retail
Riyadh, Riyadh Region
03.2015 - 09.2015
- Managed staff discipline by coordinating break periods and monitoring schedule adherence.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Established loss prevention strategies to protect store assets.
- Managed stock levels to maximize sales opportunities.
- Coached team to deliver top-quality customer service and uphold brand values.
Salesman
Panda Retail
Riyadh, Riyadh Region
03.2013 - 03.2015
- Received stock deliveries, accurately completing paperwork and updating system records.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
Office Administrator
Space for Safety and Security
Sana'a, Yemen
05.2006 - 05.2007
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Processed invoices and financial data with strong eye for detail.
Education
Master of Science - IT Management
University Teknologi Malaysia.
Johor Bahru/ Malaysia 09.2010 - 09.2012
Bachelor's degree - Computer Science
Saba University
Sana'a/ Yemen 04.2005 - 01.2007
Skills
- Motivational leadership style
- Project scheduling
- Employee management
- Report writing
- Microsoft Office 365
- Urgent ticket management
- Equipment configuration
Languages
English
Advanced
Timeline
Service Desk Analyst
Panda Retail
10.2015 - Current
Retail Sales Supervisor
Panda Retail
03.2015 - 09.2015
Salesman
Panda Retail
03.2013 - 03.2015
Master of Science - IT Management
University Teknologi Malaysia.
09.2010 - 09.2012
Office Administrator
Space for Safety and Security
05.2006 - 05.2007
Bachelor's degree - Computer Science
Saba University
04.2005 - 01.2007
Similar Profiles
Tej Ram BhurtelTej Ram Bhurtel
Acting loss prevention supervisor at Panda Retail CompanyActing loss prevention supervisor at Panda Retail Company
NOJOOD AL FARHANNOJOOD AL FARHAN
Executive Admin Assistant to the Chief Digital Officer at Panda retail companyExecutive Admin Assistant to the Chief Digital Officer at Panda retail company
Rajat SinghRajat Singh
Business Head - Operations at Panda Retail CompanyBusiness Head - Operations at Panda Retail Company