Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jubran Alhuraysi

IT Operation Manager
Jeddah

Summary

I am an IT Operations Manager with extensive experience in infrastructure management and cybersecurity. Passionate about optimizing efficiency, ensuring business continuity, and driving innovation for a sustainable future.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

IT Operation Manager

Saudi Radwa Food Co. Ltd
07.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Manage IT Security & Operations (including Firewalls, End Point Security, Email Security,SIME, vulnerabilities & patch management system and Backup).

IT Supervisor

Saudi Radwa Food CO. LTD
10.2021 - 07.2024
  • Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
  • Oversaw IT department operations and training.
  • Installed, configured, tested and maintained operating systems, Network deviecs, and system management tools.
  • Managed network and system performance, conducting troubleshooting, security, and maintenance.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Expertise in fostering a robust and cohesive team environment through the cultivation of strong interpersonal relationships, promoting collaboration and effective communication.
  • Implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • contractors to secure products and services.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Adept at providing comprehensive technical guidance to team members, facilitating the resolution of intricate technical challenges.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Led technical upgrade projects by working and coordinating with consultants and developers for integrations.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.

Network Administrator

Ghaya Pharmacy
04.2018 - 06.2021
  • Identified and resolved network device issues promptly.
  • Maintained network hardware/software for uninterrupted service.
  • Conducted LAN/WAN administration and support.
  • Managed software updates/upgrades for optimal performance.
  • Implemented disaster recovery measures for data protection.
  • Introduced management tools for virtual server environment.
  • Implemented network security measures to safeguard data.
  • Authored system configuration/troubleshooting documentation.
  • Ensured data backup to distributed storage centers.
  • Planned IT budgets and controlled spending.
  • Verified continuity of computer/telephone services.
  • Recommended plans for system development/operations.
  • Installed/configured LAN, WAN, and Internet systems.
  • Assisted IT staff with issue resolution.
  • Managed computer operation scheduling and backups.
  • Analyzed network traffic for performance optimization.
  • Researched and recommended new technologies/strategies.
  • Diagnosed and resolved network/server issues.
  • Designed and evaluated WAN/LAN connectivity technologies.

Computer Networks Engineer

Al Safwa Hotel
03.2017 - 03.2018
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.


  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Recommended options for disaster recovery and remote access security.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

Education

Bachelor of - Computer & Network Engineering

Jazan University
Jazan, Saudi Arabia
05.2013 - 02.2017

Skills

    Documentation and reporting

    Requirements analysis

    Dependable and Responsible

    Incident Management

    Disaster Recovery Planning

    IT Risk Management

Accomplishments

    #Implemented a comprehensive Veeam Backup strategy to enhance data security and disaster recovery:

    Integrated multi-layered backup solutions, including:

  • Cloud-based storage for secure and scalable offsite protection.
  • On-premises connected storage for fast data recovery and accessibility.
  • Isolated offline backup to safeguard against cyber threats and ransomware.
  • Ensured business continuity through redundancy, resilience, and proactive data protection.
  • # Network Infrastructure Deployment Project:

    Implementation of a new network infrastructure for an administration building using Cisco switches. Key contributions include:

  • Conducting thorough network requirements analysis and topology planning.
  • Strategically selecting Cisco switches based on performance criteria.
  • Leading physical setup and meticulous switch configuration.
  • Rigorously testing network functionality and documenting configurations.
  • # Security Project (IPSEC/VPN/END POINT SECURITY )SOPHOS FIREWALL/ANTIVIRUS:

    -Objective: Establish encrypted connections between company branches using Sophos firewalls for secure data transmission.

    -Scope: Configure Sophos firewalls, set up IPSec VPN tunnels, manage encryption keys, test connections, and provide ongoing monitoring and maintenance.

    -Deliverables: Configured firewalls with VPN tunnels, documentation, test reports, and training materials.

    # VOIP System Implementation Achievement Key Achievements: Administrative Details(AVAYA/Grandstream): Conclusion:

    Implementation of VOIP system. installed and seamlessly coordinated the system with the solution provider, leading to the successful deployment of the VOIP system across more than a hundred branches of the company.

  • Collaboration with Different Departments: Collaborated with various departments within the organization to ensure the system's integration with daily operations.
  • Realization of Technological Benefits: Deployment operations improved communication efficiency and delivered advanced VOIP services to employees.
  • Achieving Smooth Communication: Ensured smooth and effective communication across different branches through the deployment process.
  • # Windows 10 Migration:

    Objective: Upgrade 60+ PCs and laptops from Windows XP and 7 to Windows 10 for improved performance, enhanced features, and compliance with modern software and security standards.

    Key Tasks:

    Update drivers for optimal hardware compatibility.

    Upgrade core software and security programs.

    Customize Windows 10 interface based on user preferences.

    Ensure system-dependent software compatibility.

    Configure privacy and security settings.

    Backup data before and after migration.

    Verify system requirements for Windows 10 compatibility.

    # Enhancing Efficiency and Productivity through Storage Unit Improvement:

    The SSD replacement has been completed for over 60 active branches, with careful consideration to ensure downtime per branch did not exceed two hours.

    These successful experiences in implementing add value to my professional record, showcasing the ability to manage and execute a complex technological transformation on a wide scale. This accomplishment reflects the capacity to collaborate and coordinate effectively with solution providers and achieve success in information technology projects.

Certification

CCNA (Certification)

Timeline

IT Operation Manager

Saudi Radwa Food Co. Ltd
07.2024 - Current

IT Supervisor

Saudi Radwa Food CO. LTD
10.2021 - 07.2024

Network Administrator

Ghaya Pharmacy
04.2018 - 06.2021

Computer Networks Engineer

Al Safwa Hotel
03.2017 - 03.2018

Bachelor of - Computer & Network Engineering

Jazan University
05.2013 - 02.2017
Jubran Alhuraysi IT Operation Manager