Kanagaraj Sekar
IT Operations Manager
Riyadh
Summary
To utilize my technical and management skills for achieving the target and developing the best performance in your organization. I, would like to implement to innovative ideas, skills, and creativity for accomplishing the tasks.
Overview
18
18
years of professional experience
1
1
Language
Work History
IT Operations Manager
Afdal Al Mazaya, TiLa.Com
Riyadh
12.2018 - Current
- Plan, Design, Implemented IT Network Infrastructure office and fulfillment center
- Responsible for managing overall IT Day to day operations to improve infrastructure performance, and end user satisfaction
- Firewall, LAN/WAN (DNS, DHCP) administration
- Established VOIP, PBX telephony system setup and administration
- Implemented call center setup and administration
- Performed Migration of G suite to office 365
- Responsible Microsoft Office 365 Global administration
- Managing Hardware / Software / Security
- Cloud data center
- Network security
- Technical support
- Protect business network against attacks from outside sources
- Developing and maintain IT policies and practices
- Managing and deliverables IT internal project
- Assist in planning operational expense budgets for IT Dept
- Set up, configure, and administration for fulfillment devices
- Managing IT vendors through deliverables and effective communication
- Managing all IT documentation appropriately
- Managing CCTV system management
- IT Assets Management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
System administrator
Jarir Bookstore, Jarir.com
Riyadh
06.2013 - 09.2018
- Handling IBM Email server v9.0.1, Managing day to day server performance
- Replication, Mail Routing, Cluster, Fail over, Security policy and DB ACL
- Managing and Monitoring Iron Port, fortinet mail gateway
- New email address, Distribution group creation, rename, Deletion and Domino administration
- Handling windows server 2008 / 2012
- Creating Domain User Accounts, Providing access asper different policies & Security level permissions to the users
- Installing and Managing VMware vSphere ESXi Hypervisor
- VSphere 6.0, VMware administering server Build, maintain and troubleshoot
- Configuring Group policies, creating an Organizational Unit (OU) & applying GPO on
- OU level, applying GPO on Domain level & GPO on Site level
- Installing, Configuring & Administering DNS, DHCP service,
- Managing windows server shared folder file access permission
- Deployment rolling out POS in a store environment, both hardware and software
- Install, configure computer hardware operating system and Printer, AS400, Email lotus notes
- Using Veeam backup and replication solution server backup
- Handling IT service Desk engineers, assigns jobs to team, working with ticketing tools
- ITIL environment, receiving user query by phone, email, and ticketing tools
Sr. Citrix administrator
Wipro Technologies, Wipro.com
Chennai
02.2013 - 04.2013
- 2nd level citrix admin support
- Supporting day to day activities windows server active directory,
- Citrix server load balance, maintain existing application and implement publishing new application
- Handling and troubleshoot IMA, LHC, Access gateway, datastore and data collector
- Handle printer management,
- Manage user profile setup, Ts profile management.
Sr. Executiveو ICS, Team Lead
TNT India Pvt Ltd
Bangalore
08.2006 - 05.2012
- Manage and maintain windows server 2003/AD directory/citrix presentation server 4.5and IBM domino email server 8.5.0
- Create user accounts, groups and assigning appropriate permissions for each one
- Install, manage Symantec end point protection 12
- DNS, DHCP installation configuration
- Install and configure TNT various software, application, and network printers
- New office, warehouse IT Network setup, Hardware software installation and connectivity
- Provide troubleshooting and support for client desktops/laptops and networking environment
- Install and configure antivirus packages
- Backup Management, Reporting and Recovery
- Using sccm 2007 remote control, patch management, operating system deployment, network protection
- Provide troubleshoot support to network, pc, laptop and printer
- Handle warehouse devices technology scale, scanner configuration and troubleshoot
- Handling AMC vendor for the requirement process
- Service Desk Support /,
- Coordinating with regional IT team for all incident, problem resolution
- Handles outsource service Desk engineers
- Ability to convert technical solutions in clear and concise manner
- Undertaking analysis, diagnosis, and resolution of client problems via phone, e-mail & face to face contact
- Quickly responding to customer inquiries and concerns
- Escalating unresolved problems to UK Atherstone support team
- Taking ownership of problems and tracking them to successful conclusion
- Raising & maintain incident tickets and problem records
- Continuously reviewing performance against Service Level Agreements
- Responded instantly to help desk tickets and coordinated solutions
- Analyzing call logs to spot trends and underlying issues
- Producing documentation and reports to high standard
- Testing and evaluating new technology.
IT Assistant
TCI, Tcil.com
Pune, India
06.2003 - 07.2006
- Responsible to Provide IT support to end users across the controlling offices and branch offices
- Handling novel server 2000, pl/sql, oracle Database
- Pls/sql data, insert, updating, deletion and maintain the query sql database
- Responsible to handle system administration,
- Installation hardware, software
- Maintain IT assets
- Coordination with AMC contract
- Projects: Roll-out
- Jarir Bookstore:
- Integration of IBM user to IBM Smart cloud
- Implementation of cluster server, Sametime 9.0,
- Upgrading IBM Lotus Domino Server, Traveler Servers from 8.5 to IBM Domino version 9.0.1 on Red hat Linux 6.5
- TNT India private Ltd
- Successfully Implementation of Service Now Help Desk ticketing tools and trained all the employee in the organization
- Successfully implement mobile scanning system across our warehouses
Education
MBA - Information System
Annamalai University
Tamilnadu, IndiaPG Diploma - Computer Application
TCPS Infotech India Pvt Ltd
Tamilnadu, IndiaB.Sc. - Chemistry
Bharathidasan University
Tamilnadu, IndiaSkills
Network Administration
Windows Server, Linux, Mac Operating System
Microsoft Office 365, Microsoft Exchange, Microsoft Azure directory, Windows Active Directory
Asset Management, CCTV, Call center, PBX System
System Monitoring, Hardware, Software, Backup
Service Delivery, Communication, Problem Solving
Cyber Security
Leadership, People Management
Project Management
ITIL, Incident Management
Vendor Management, Asset Management
Accomplishments
- ITIL V3 Foundation (Training) –Glopore IM Service Private Ltd –
- Bangalore
- Microsoft 365 Administration - Udemy
PERSONAL DETAILS
Gender: Male
Nationality: India
Iqama Status: Residence (Transferable) Residence Location: Riyadh, Saudi Arabia
Marital Status: Married Number of dependents: 3
Languages: Tamil, English, and Hindi
REFERENCE
Mr. Raj Kumar, Infrastructure Manager, Jarir Bookstore, Ph.: +966 593005158
Mr. Saravanan Infrastructure Manager, TNT India private ltd Ph. +91 9591149494
Timeline
IT Operations Manager
Afdal Al Mazaya, TiLa.Com
12.2018 - Current
System administrator
Jarir Bookstore, Jarir.com
06.2013 - 09.2018
Sr. Citrix administrator
Wipro Technologies, Wipro.com
02.2013 - 04.2013
Sr. Executiveو ICS, Team Lead
TNT India Pvt Ltd
08.2006 - 05.2012
IT Assistant
TCI, Tcil.com
06.2003 - 07.2006
MBA - Information System
Annamalai University
PG Diploma - Computer Application
TCPS Infotech India Pvt Ltd
B.Sc. - Chemistry
Bharathidasan University