Karen joy Manabat
Riyadh,Saudi Arabia
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
7
7
years of professional experience
Work history
Waitress
Beyzade restaurant and cafe
Riyadh, Saudi arabia
2024.03 - Current
- Maintained high standards of cleanliness and hygiene in dining areas.
- Ensured customer satisfaction with prompt, accurate orders.
- Followed food hygiene and safety procedures in line with requirements.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Advised on food and drink choices based on customer preferences.
Waitress
The Flame Bar & Lounge / Communitti Restobar
Doha, Qatar
2021.06 - 2022.09
- Managed table settings for enhanced dining experience.
- Increased order value by upselling sides, drinks and desserts.
- Advised on food and drink choices based on customer preferences.
- Verified completed orders and served guests at tables.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
Sales clerk / Cashier
Rockwell Powerplant Mall
Makati, Philippines
2018.12 - 2020.12
- Provided product knowledge to customers, promoting informed purchasing decisions.
- Used POS system to process transactions, ensuring accurate billing.
- Increased customer satisfaction by providing prompt and courteous service.
- Assisted in inventory management for efficient stock control.
- Maintained clean and organised sales floor for better shopping experience.
- Packaged purchased items securely, ensuring customer satisfaction upon receipt of goods.
- Achieved daily sales goals with professional product presentation.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Highschool Diploma - Secondary Education
Saint Joseph School
Manila04.2005
Skills
- Cleaning procedures competence
- Order taking proficiency
- Hygiene regulations compliance
- Hospitality-Focused mindset
- Time management mastery
- Restaurant etiquette familiarity
- Food service equipment use
- Cash handling
- Customer Service
- Payment Processing
- Table clearing
- Multidisciplinary teamwork
- Menu memorisation
- Order processing
- Upselling
- Menu knowledge
- Fine dining experience
- Food hygiene protocol
- Food and beverage specialist
- Safe serving knowledge
Timeline
Waitress
Beyzade restaurant and cafe
2024.03 - Current
Waitress
The Flame Bar & Lounge / Communitti Restobar
2021.06 - 2022.09
Sales clerk / Cashier
Rockwell Powerplant Mall
2018.12 - 2020.12
Highschool Diploma - Secondary Education
Saint Joseph School