Kazi Mohammad Unas
Dammam
Summary
Highly motivated and adaptable Coordinator with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Possessing a keen eye for detail and a proactive attitude. Poised to make valuable contributions to team success and achieve positive results. Thrives on tackling new challenges and is dedicated to advancing organizational objectives with enthusiasm and dedication.
Overview
16
16
years of professional experience
Work History
Transport Coordinator
Al Yamama Group of company
02.2015 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
- Gathered and organized materials to support operations
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams
- Enhanced project tracking by developing a comprehensive database, which allowed for real-time updates and adjustments
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions
- Managed vendor relationships to secure the best quality of services and products for organizational needs
- Improved office operations by automating client correspondence, record tracking and data communications
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Interceded between employees during arguments and diffused tense situations
Service In-charge
Sri Ram Automobile
08.2012 - 11.2014
- Providing help and advice to customers using your organization's products or services
- Communicating courteously with customers by telephone, email, letter and face to face
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
- Issuing refunds or compensation to customers
- Keeping accurate records of discussions or correspondence with customers
- Analyzing statistics or other data to determine the level of customer service your organization is providing
- Producing written information for customers, often involving use of computer packages/software
- Writing reports analyzing the customer service that your organization provides
- Developing feedback or complaints procedures for customers to use
- Improving customer service procedures, policies and standards for your organization or department
- Meeting with other managers to discuss possible improvements to customer service
Service Adviser
Unique Automobile
05.2009 - 07.2012
- Greet customers when they arrive at the parts and service center and direct them to an available mechanic
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
- Answer questions about service outcome (after consulting with mechanic if necessary)
- Advise customers about warranty protections and potential cost savings
- Help customers decide between trading in a car and fixing it through our shop
- Manage and oversee the service center's workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
Education
Diploma - Automobile Engineering
The George Telegraph Training Institute
Kolkata, West Bengal, India04.2009
Skills
- Logistics management
- Vehicle maintenance
- Cost control
- Route planning
- Documentation skills
- Inventory tracking
- Supply chain coordination
- Transportation planning
Languages
English
Advanced
C1
Hindi
Proficient
C2
Bengali
Proficient
C2
Arabic
Intermediate
B1
Software
SAP
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Hobbies
- Reading
Reading has always been one of my favorite hobbies. I love getting lost in a good book and immersing myself in different worlds and perspectives. I enjoy a wide range of genres, from historical fiction to science fiction to autobiographies.
- Traveling
Traveling is another passion of mine. I love exploring new places, experiencing different cultures, and trying new foods.
- listen Song
Listening to music is another hobby of mine. I have a diverse taste in music and enjoy everything from classical to pop to indie rock. Music has a way of lifting my mood and inspiring me, whether I'm working out at the gym or unwinding at home.
Overall, these hobbies bring me joy and fulfillment, and I love dedicating time to them whenever I can.
Additional Information
- Birth Date: 1 January 1988
- Gender: Male
- Nationality: India
- Marital Status: Married
- Driving License Issued From: Saudi Arabia; India
Timeline
Transport Coordinator
Al Yamama Group of company
02.2015 - Current
Service In-charge
Sri Ram Automobile
08.2012 - 11.2014
Service Adviser
Unique Automobile
05.2009 - 07.2012
Diploma - Automobile Engineering
The George Telegraph Training Institute
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