Kevin Villanueva
Riyadh,Riyadh Region
Summary
Industrious individual experienced in managing and mentoring sales assistants. Possesses exceptional interpersonal skills to build rapport with customers. Competently drives employees to exceed targets.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Store supervisor
Al Balah Sweets Est. - Churro Fingerz
Riyadh, Riyadh Region
01.2018 - Current
- Managed stock levels to maximise sales opportunities.
- Handled escalated customer concerns to build retention.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Resolved complaints to achieve full customer satisfaction.
- Updated pricing and promotions to fulfil store goals.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
Visual merchandising assistant
Citistores Inc.
Pasig City, Philippines
04.2014 - 01.2018
- Optimised product and display locations to generate maximum visual impact.
- Designed display signage to captivate customers' attention and provide details for products and promotions.
- Took advantage of seasonal trends to create relevant and sophisticated displays.
- Planned aesthetically pleasing displays to showcase company products and capture new sales.
- Promoted seasonal products and trends to promote movement of stock.
Retail sales associate
A.K.S Industries - Mossimo Socks
Santa Cruz Laguna, Philippines
09.2010 - 04.2014
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Maintained display and organization of department based on visual merchandising guidelines.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Education
High School Diploma -
AMA Computer Learning Center
Philippines 06.2008 - 04.2009
Skills
- Retail management
- Visual merchandising techniques
- Customer service
- Opening and closing procedures
Languages
English
Intermediate
Arabic
Beginner
Timeline
Store supervisor
Al Balah Sweets Est. - Churro Fingerz
01.2018 - Current
Visual merchandising assistant
Citistores Inc.
04.2014 - 01.2018
Retail sales associate
A.K.S Industries - Mossimo Socks
09.2010 - 04.2014
High School Diploma -
AMA Computer Learning Center
06.2008 - 04.2009
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