Khadija Abdalhameed
Web Development
Summary
Visionary professional considered a subject matter expert with different applications. Confident Application Support Specialist with exemplary expertise in providing direction during software programming. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
IT Specialist
Opal World Trading
Riyadh
09.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Performed server backups and changed and replaced backup tapes daily.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
- Walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
- Recovered critical information from data back ups to restore functionality.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners .
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Offered assistance in implementing and developing training programs.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Oversaw and managed hiring process and assisted human resources.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
IT Application Support Specialist
Cloud Solutions Corporation (HMG Group)
Riyadh
10.2021 - 03.2022
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Provided training to end users on new and updated systems and software.
- Used Asset software to track, maintain and update trouble tickets.
- Interacted with clients to resolve issues and answer software-related questions.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone.
Education
Bachelor of Science - Web Development
Arab Open University
Riyadh, Saudi Arabia 07.2017 - 2021.01
Skills
Technical issue analysis
undefinedTimeline
IT Specialist
Opal World Trading
09.2022 - Current
IT Application Support Specialist
Cloud Solutions Corporation (HMG Group)
10.2021 - 03.2022
Bachelor of Science - Web Development
Arab Open University
07.2017 - 2021.01
Similar Profiles
Martin ZlatevMartin Zlatev
Partner at World Trading HubPartner at World Trading Hub
Mohamed GhalyMohamed Ghaly
Senior Accountant at World Wood Company for Trading and ContractingSenior Accountant at World Wood Company for Trading and Contracting
Nibras EvNibras Ev
Chief Accountant at Sweet World General Trading LLCChief Accountant at Sweet World General Trading LLC