KHAIRY ALMADHOON
Jeddah,Saudi Arabia
Summary
Business development professional with over 23 years of experience in strategic leadership and customer service. Proven expertise in strategic sales planning and data analytics, resulting in a 25% revenue increase and a 25% improvement in customer satisfaction. Committed to leveraging business development and customer service skills to enhance organizational impact in science and technology.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Director of Business Development
Accurate Quality Trading Co
Jeddah
2026.02 - 2026.06
- Converted opportunities to revenue using defined qualification and proposal cycles resulted increase in sales revenue by 10%
- Built supplier, customer, and stakeholder relationships to improve commercial outcomes
- Delivered corporate growth and revenue plans aligned with market trends
- Coached business development team members to strengthen skills and performance
- Managed sales and commercial operations, managing negotiations and deal closures
Sales Director
Forward Robotics
Riyadh
2024.06 - 2025.11
- Develop and execute sales strategies to drive 20% revenue growth
- Led 15+ sales professionals to surpass targets by 15%
- Collaborate with marketing and product teams on go-to-market plans, improving retention by 10%
- Build and maintain client relationships to strengthen loyalty and satisfaction
- Represent Forward Robotics at industry events to grow customer base by 12%
- Analyze market trends and risks refining sales strategies for expansion
- Enhance product offerings using feedback mechanisms to improve customer satisfaction by 25%
National Sales Manager
Tamer Group
Jeddah
2015.01 - 2024.05
- Directed national sales strategy, driving 25% revenue increase within year and expanding market share
- Designed and implemented national sales strategies that increased market penetration and revenue generation across Saudi Arabia
- Managed sales team of 20+ individuals, guiding and leading to achieve individual and team targets
- Oversaw sales training and development programmes, ensuring skills improvement and readiness to meet market demands
- Oversaw training programme that boosted team performance by 30%, with new hires reaching targets 20% faster
- Cultivated client relationships, resulting in 15% rise in repeat business and enhanced customer loyalty
Medical Supply Chain Manager
Tamer Group
Jeddah
2012.01 - 2014.12
- Oversee supply chain operations, managing inventory and vendor relations to ensure high-quality medical supplies
- Develop and implement strategies that reduced operational costs by 15% through effective vendor contract negotiations
- Utilize data analytics to optimize supply chain performance, reducing order fulfillment timelines by 20%
- Successfully integrated inventory forecast control software, reducing stock discrepancies by 25%
- Lead cross-functional training programs to improve operational efficiency by 20% and enhance order fulfillment
- Negotiate contracts that achieve cost savings while maintaining product quality and supply standards
- Monitored new software system implementations, enhancing inventory control and data accuracy
Western Region Sales Manager
Tamer Group
Jeddah
2004.01 - 2011.12
- Supervised regional sales activities, contributing to 22% increase in market share and consistently exceeding revenue targets
- Grew customer base by onboarding new clients, leading to expansion of business unit in western region and increased revenue
- Expanded market reach by onboarding new customers and establishing additional business sections in western region
- Delivered hands-on coaching in advanced sales techniques, objection handling, and communication, driving performance improvements
- Initiated targeted monthly programmes aligned with customer roadmaps, enhancing collections and cash flow
- Maintained detailed records of sales performance, pricing, and KPIs to support data-driven decision-making
Customer Service Coordinator
Tamer Group
Jeddah
2000.01 - 2003.12
- Optimized customer response times by 96%, improving customer satisfaction and loyalty
- Implemented modernized ticketing system, reducing inquiry resolution times by 99%
- Managed day-to-day customer service, resolving issues quickly for seamless client experiences
- Developed and maintained customer service policies and procedures, streamlining workflows and keeping all stakeholders informed
- Trained and mentored new hires to uphold customer service standards and enhance team capabilities
- Analysed customer feedback with management to identify product improvements, contributing to 15% increase in repeat business
Education
Diploma of Education - Pharmaceutical Sciences
Arab Community College
Amman, JordanYPO Business Leaders Program - Business Administration Management
Stanford University Graduate School of Business
California, United StatesSkills
- Strategic sales planning
- Territory management
- Pipeline forecasting and CRM
- Contract negotiation and vendor management
- P&L management and budgeting
- Digital transformation and automation
- SOP development and optimization
- Data analytics for insights
- Inventory and supply chain management
- Training program development
- Project management for digital transformation
- Organisational Skills
- Accountability
- Continuous Learning
- Attention to Detail
- Six Sigma
- Kaizen
- SAP
- ERP
Websites
Certification
- ISO 19011:2018 Auditing Management Systems
- QA International Certification
- Digital Upskilling Program
- Emeritus
LANGUAGES
Arabic Native
English Proficient
PROJECTS
Assistant Project Manager - Business, 01/2025 - Present, Digital Transformation, As Assistant Project Manager, led a team to implement digital solutions that improved efficiency by 30%, Reduced costs by 20%, Built team digital skills through targeted training and stakeholder collaboration
References
References available upon request.
Timeline
Director of Business Development
Accurate Quality Trading Co
2026.02 - 2026.06
Sales Director
Forward Robotics
2024.06 - 2025.11
National Sales Manager
Tamer Group
2015.01 - 2024.05
Medical Supply Chain Manager
Tamer Group
2012.01 - 2014.12
Western Region Sales Manager
Tamer Group
2004.01 - 2011.12
Customer Service Coordinator
Tamer Group
2000.01 - 2003.12
Diploma of Education - Pharmaceutical Sciences
Arab Community College
YPO Business Leaders Program - Business Administration Management
Stanford University Graduate School of Business