Khalid Alnajdi

Contract job experience

• Diagnosed and troubleshot software and network issues with script and sittings configuration.
• Granted permission to use custom scripts in order to resolve repetitive tasks for Higher IT level or group.
• communication between various IT groups to ensure complex incidents are resolved.
• Install and re-install Apps based on requests and approval.
• actively update tickets logs and resolve them in time to meet the requirement of Service level agreement.
• office 365 support

Contract job experience

• Project: Arabian Drilling
• Resolving incidents and responding to tickets by using Manage engine.
• Image new laptops and PC's ( Acronics).
• First level troubleshooting.
• Reset SAP pass.

Contract job experience

• Networking troubleshooting.
• Ethernet cable troubleshooting.
• IT form documentation for asset requests.
• communicate with upper management to grant users application license.
• install IT hardware and organize it for new employees.

Contract job experience

• Project: International maritime industries (IMI) 12 months
• Preparing IT asset for new joiners
• Creating Images and apply on new devices (Acronics)
• ERP IFS ticketing system
• Manage IT asset in store and in ERP IFS for tracking
• Printer connectivity and troubleshooting
• Office 365 support
• Remote desktop support
• Ticket prioritization based on positions
• Avaya IP telephone

• Hardware troubleshooting
• RAM and hard drive troubleshooting
• Checking and installing printer cartridge.
• Windows setup for new laptops and PC's