Summary
Overview
Work history
Education
Skills
LANGUAGES
Certification
Timeline
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Khalid AlNajdi

Khobar,Saudi Arabia

Summary

Experienced IT professional skilled in software troubleshooting and ensuring customer satisfaction. Adept at incident and ticket management, with a proven ability to explain complex IT processes to non-technical audiences. Committed to enhancing operational efficiency and delivering exceptional service, aiming to leverage expertise in a dynamic environment.

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work history

LEVEL 2 SOFTWARE TECHNICIAN

Arabic Computer Systems - Aramco Project - Dharan - Core Area
Dhahran, Eastern Province
10.2024 - 09.2025
  • Work both remotely and field based on requirements of ITHD.
  • Communication with various IT groups to ensure complex incidents are resolved.
  • Install and re-install Apps based on requests and approval.
  • Re-image Computers.
  • Actively update tickets logs and resolve them in time to meet requirement of Service level agreement(SLA).
  • Granted permission to use custom scripts in order to resolve repetitive tasks for 3d level support.



LEVEL 1 DESKTOP SUPPORT ANALYST

SAT Microsystem- Arabian Drilling Project - Khobar/Dharan
Khobar/Dharan
04.2024 - 08.2024
  • Resolving incidents and responding to tickets by using Manage engine.
  • Install and Reset SAP password.
  • Re-image computers.

IT SUPPORT

ENPRO-Saudi Machinery Manufacturing(Makeen)Project - Dharan
Dharan
01.2024 - 03.2024
  • Basic network troubleshooting such as checking port functionality .
  • Avaya IP manager



IT SUPPORT

ENPRO - International Maritime Industries Project - Dhahran, Saudi Arabia
Dhahran, Saudi Arabia
11.2021 - 08.2023
  • Project: International maritime industries (IMI) 12 months
  • Preparing IT asset for new joiners.
  • Creating Images and apply on new devices (Acronics).
  • ERP IFS ticketing system and use it for tracking IT asset.
  • Printer connectivity and troubleshooting.
  • Avaya IP telephone setup.
  • Office reallocation based on request.
  • Prioritize VP, GM and CEO tickets over other positions.
  • Provide peripherals to employees.


Education

Associate Degree - Computer And Information Technology

KFUPM - Dammam Community College
Dammam, SA

Skills

  • Software troubleshooting
  • Ensure Customer satisfaction
  • Incident and Ticket managing
  • Explaining IT processes to non-technical people

LANGUAGES

English: B2 Upper intermediate
Beginner

Certification

Info graphics course - Aramco ITC

Timeline

LEVEL 2 SOFTWARE TECHNICIAN

Arabic Computer Systems - Aramco Project - Dharan - Core Area
10.2024 - 09.2025

LEVEL 1 DESKTOP SUPPORT ANALYST

SAT Microsystem- Arabian Drilling Project - Khobar/Dharan
04.2024 - 08.2024

IT SUPPORT

ENPRO-Saudi Machinery Manufacturing(Makeen)Project - Dharan
01.2024 - 03.2024

IT SUPPORT

ENPRO - International Maritime Industries Project - Dhahran, Saudi Arabia
11.2021 - 08.2023

Associate Degree - Computer And Information Technology

KFUPM - Dammam Community College

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Khalid AlNajdi