KHALID BALUBAID
Information Technology
Jeddah
Summary
Experienced System Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Communication, English, Java, HTML, and Technical Writing. Strong information technology, I worked to establish the company's digital infrastructure.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
IT Support Engineer
AMS BAESHEN & CO.
2024.03 - Current
- Provide technical support to both in-house staff and user departments for all software, hardware, server and network applications; monitor and maintain computer systems and networks
- Manage tickets, incidents and service requests, direct unresolved issues to the next level of support personnel and keep the users updated on the status
- Develop competent helpdesk tools to ensure effective processing of user tickets
- Responsible for supporting and maintaining user hardware and software; manage hardware and software licensing
- Render advice on selection and procurement of IT equipment including desktops, laptops, printers, cartridges, etc.; monitor the progress and performance of third-party maintenance contract suppliers
- Monitor system performance to ensure everything runs smoothly and securely; research and recommend new approaches to improve the networked computer system
- Recommend process improvements to ensure system reliability, scalability, security, and performance
- Train new clients on the company products/services administration and support procedures
- Preside over the training and orientation of employees on the usage of new systems
- Worked as Active Directory and Microsoft 365 Administrator.
Helpdesk Engineer
AMS BAESHEN & CO.
2023.04 - 2024.03
IT Specialist
Aathar Holding Company
2022.01 - 2023.04
- Supported desktop, laptop, printers
- Managed IT equipment
- Troubleshoot system and network problems at Company
- Implementing Zoho ERP System.
IT Support Specialist
Aathar Holding Company
2021.09 - 2022.01
Data Entry
Bright Pearl Trading & Import Company
2018.02 - 2021.09
System Analyst
Khayrocom Association
2021.06 - 2021.08
- Analyze and draw up procedures and policies for the human resource system and system design.
Team Manager
Nonolive
2021.03 - 2021.08
- Work in system analysis and interviews in the Middle East.
Education
Bachelor - Information System
King Abdulaziz University
Jeddah, Saudi Arabia 2001.04 - 2021.05
Advanced Level: English Language - undefined
Northlink College - Cape Town, South Africa
2016.06 - 2016.05
Skills
System AdministrationNetwork AdministrationData AnalysisIT Business StrategyERP ImplementationsZoho DeskHTMLJavaScriptMicrosoft Office
Network Troubleshooting
Data Backup and Recovery
Certification
Saudi Council of Engineers
Timeline
IT Support Engineer
AMS BAESHEN & CO.
2024.03 - Current
Helpdesk Engineer
AMS BAESHEN & CO.
2023.04 - 2024.03
IT Specialist
Aathar Holding Company
2022.01 - 2023.04
IT Support Specialist
Aathar Holding Company
2021.09 - 2022.01
System Analyst
Khayrocom Association
2021.06 - 2021.08
Team Manager
Nonolive
2021.03 - 2021.08
Data Entry
Bright Pearl Trading & Import Company
2018.02 - 2021.09
Advanced Level: English Language - undefined
Northlink College - Cape Town, South Africa
2016.06 - 2016.05
Bachelor - Information System
King Abdulaziz University
2001.04 - 2021.05