KHALID BALUBAID
Information Technology
Jeddah
Summary
Experienced System Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Communication, English, Java, HTML, and Technical Writing. Strong information technology, I worked to establish the company's digital infrastructure.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
IT Support Engineer
AMS BAESHEN & CO.
03.2024 - Current
- Provide technical support to both in-house staff and user departments for all software, hardware, server and network applications; monitor and maintain computer systems and networks
- Manage tickets, incidents and service requests, direct unresolved issues to the next level of support personnel and keep the users updated on the status
- Develop competent helpdesk tools to ensure effective processing of user tickets
- Responsible for supporting and maintaining user hardware and software; manage hardware and software licensing
- Render advice on selection and procurement of IT equipment including desktops, laptops, printers, cartridges, etc.; monitor the progress and performance of third-party maintenance contract suppliers
- Monitor system performance to ensure everything runs smoothly and securely; research and recommend new approaches to improve the networked computer system
- Recommend process improvements to ensure system reliability, scalability, security, and performance
- Train new clients on the company products/services administration and support procedures
- Preside over the training and orientation of employees on the usage of new systems
- Worked as Active Directory and Microsoft 365 Administrator.
Helpdesk Engineer
AMS BAESHEN & CO.
04.2023 - 03.2024
IT Specialist
Aathar Holding Company
01.2022 - 04.2023
- Supported desktop, laptop, printers
- Managed IT equipment
- Troubleshoot system and network problems at Company
- Implementing Zoho ERP System.
IT Support Specialist
Aathar Holding Company
09.2021 - 01.2022
Data Entry
Bright Pearl Trading & Import Company
02.2018 - 09.2021
System Analyst
Khayrocom Association
06.2021 - 08.2021
- Analyze and draw up procedures and policies for the human resource system and system design.
Team Manager
Nonolive
03.2021 - 08.2021
- Work in system analysis and interviews in the Middle East.
Education
Bachelor - Information System
King Abdulaziz University
Jeddah, Saudi Arabia 04.2001 - 05.2021
Advanced Level: English Language - undefined
Northlink College - Cape Town, South Africa
06.2016 - 05.2016
Skills
System Administrationundefined
Certification
Saudi Council of Engineers
Timeline
IT Support Engineer
AMS BAESHEN & CO.
03.2024 - Current
Helpdesk Engineer
AMS BAESHEN & CO.
04.2023 - 03.2024
IT Specialist
Aathar Holding Company
01.2022 - 04.2023
IT Support Specialist
Aathar Holding Company
09.2021 - 01.2022
System Analyst
Khayrocom Association
06.2021 - 08.2021
Team Manager
Nonolive
03.2021 - 08.2021
Data Entry
Bright Pearl Trading & Import Company
02.2018 - 09.2021
Advanced Level: English Language - undefined
Northlink College - Cape Town, South Africa
06.2016 - 05.2016
Bachelor - Information System
King Abdulaziz University
04.2001 - 05.2021
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