Khalid Saleem Alhtirishy
Summary
Professional with experience in branch supervision and technical support. Skilled in team management, inventory control, and daily operations, with a solid background in troubleshooting, hardware upgrades, and customer service
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Branch supervisor
Dunkin Donats
2021.07 - Current
- I gained experience working with teams and developing client service skills through my work as a barista and cashier.
- Oversaw inventory management, reducing stock discrepancies.
- Ensured smooth branch operations by overseeing daily activities.
- Assisted in recruitment process, leading to well-rounded teams.
Technical Support
Jeddah Chamber
2019.07 - 2020.07
- I worked on maintaining the devices and troubleshooting problems.
- Setting up an office for new employees and connecting their devices to the domain.
- Define printers and assign them an IP address.
- Upgrade computer's hardware to improve performance.
- Providing help desk support to fix any issues with workers' devices, ensuring that they can work efficiently.
- Assisted customers in configuring hardware and software systems for optimal performance.
Education
Diploma of - Computer Technical Support
College OF Telecom & Electronics
Jeddah 2017.01 - 2020.08
Skills
- Hardware management
- Help desk software
- Troubleshooting
- Network configuration and knowledge
- Technical support
- Communication skills
- Crisis management and problem solving
- Leadership
- Operational excellence
- Reporting and analytics
- Staff mentoring
- Health and safety compliance
- Warehouse management system operation
- Stock optimization and waste reduction
LANGUAGE
Arabic
English
Timeline
Branch supervisor
Dunkin Donats
2021.07 - Current
Technical Support
Jeddah Chamber
2019.07 - 2020.07
Diploma of - Computer Technical Support
College OF Telecom & Electronics
2017.01 - 2020.08