Khalid Saleem Alhtirishy
Summary
Experienced Technical Support Specialist and Supervisor with a proven track record in IT infrastructure, network troubleshooting, and team leadership. Expert in optimizing workflow efficiency, managing daily operations, and resolving complex technical issues while ensuring high team performance and customer satisfaction.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Branch supervisor
Dunkin Donats
07.2021 - 06.2026
- Collaborated effectively with team members to deliver high-quality client service in fast-paced environment
- Oversaw inventory management, reducing stock discrepancies.
- Ensured smooth branch operations by overseeing daily activities.
- Assisted in recruitment process, leading to well-rounded teams.
Technical Support
Jeddah Chamber
08.2019 - 06.2020
- Led and supervised teams to ensure high performance and compliance.
- Managed employee scheduling, shift handovers, and new hire training.
- Oversaw opening/closing procedures, cash handling, and sales reporting.
- Monitored inventory, managed stock replenishment, and reduced waste.
- Maintained strict compliance with food safety and hygiene regulations.
- Resolved customer complaints efficiently to ensure high satisfaction.
Education
Diploma of - Computer Technical Support
College OF Telecom & Electronics
Jeddah 01.2017 - 08.2020
Skills
Hardware management
Help desk software
Troubleshooting
Network configuration and knowledge
Technical support
Communication skills
Crisis management and problem solving
Leadership
Operational excellence
Reporting and analytics
Staff mentoring
Health and safety compliance
Warehouse management system operation
Stock optimization and waste reduction
LANGUAGE
Arabic
English
Certification
comptia a
Timeline
Branch supervisor
Dunkin Donats
07.2021 - 06.2026
Technical Support
Jeddah Chamber
08.2019 - 06.2020
Diploma of - Computer Technical Support
College OF Telecom & Electronics
01.2017 - 08.2020