Khalil Ullah
Cabin Crew
Riyadh,01
Summary
Dynamic and customer-focused Train Ambassador with over 2 years of experience delivering exceptional service in high-paced transit environments. Proficient in assisting diverse passengers, including those with mobility challenges. Skilled in managing station operations, ensuring safety protocols, and responding effectively to emergencies. Fluent in Arabic and English, with a strong commitment to enhancing the passenger experience and upholding Riyadh Metro's standards of excellence.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Train Ambassador
Riyadh Metro — Riyadh, Saudi Arabia
Riyadh, Riyadh Region
04.2023 - Current
- Assist passengers with inquiries, ticketing, and directions.
- Make public announcements in English, Arabic.
- Monitor and ensure safety on platforms and trains.
- Handle emergencies and coordinate with control room staff.
- Delivered announcements and safety instructions via PA systems.
- Ensured passenger safety on platforms and during boarding/exiting.
- Resolved customer complaints with a calm and solution-focused approach.
- Support elderly and disabled passengers with care and respect.
- Providing First aid.
- Operational Support.
- Crowd Management.
- Lost and Found Management.
Shift In-Charge
The Burger
Riyadh, Riyadh Region
01.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Science - Software Engineering
Minhaj University
Lahore,Pakistan. 09.2017 - 09.2021
Skills
Customer Service & Communication
- Excellent interpersonal and communication skills (Arabic and English)
- Ability to assist and guide passengers, including tourists elderly, and people with disabilities
- Conflict resolution and de-escalation skills
Professional and polite demeanor
Safety & Emergency Handling
- Knowledge of safety procedures and emergency protocols
- Ability to respond quickly and calmly in emergencies (evacuations, first aid, alarms)
- Familiarity with metro safety equipment and passenger security measures
Operational Knowledge
- Understanding of train schedules, routes, stations, and fare systems
- Monitoring train and platform conditions
- Coordination with control rooms and station staff
Problem Solving & Decision-Making
- Ability to make quick decisions in real-time
- Handling technical or passenger-related issues with minimal disruption
Certification
MS Office
Timeline
Train Ambassador
Riyadh Metro — Riyadh, Saudi Arabia
04.2023 - Current
Shift In-Charge
The Burger
01.2022 - 04.2023
Bachelor of Science - Software Engineering
Minhaj University
09.2017 - 09.2021
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