Rashika Gunasekara
Riyadh
Summary
Energetic, dedicated customer service professional with over 12 years of experience in aviation and metro services optimizing passenger satisfaction and resolving complex issues
Overview
14
14
years of professional experience
1
1
Certification
Work History
TRAIN AMBASSADOR
Flow metro riyadh
01.2020 - Current
•assist passengers with special accessibility needs
•provide assistance to passengers enhance safety
•deliver essential messages to passengers via audio or visual means
•ensure swift and safe evacuation of trains in the events of emergency
•communicate with persons responsible for controlling movement of trains
•checking that vehicles are working properly
SENIOR AIRPORT SERVICE AGENT
Srilankan Airlines
03.2012 - 12.2019
- Meet and greet passengers including vip,cip , first class & Business class
- address passenger inquiries,Brief and assist through formalities
- Collecting baggage, issuing boarding passes & lounge invitations
- raise any passenger concerns for further resolution over facilities
Education
Higher secondary - undefined
Skills
- Communication skills
- Thorough and attention to detail
- Problem solving
- Patience & ability to remain calm in stressful situations
- Flexible to work on shift patterns
- ability to work in a diversified team
Certification
Certified Train operator - Hitachi / Flow
LANGUAGES
English: Advanced (C1)
Urdu: Beginner (A1)
PERSONAL INFORMATION
Nationality: Srilankan
Timeline
TRAIN AMBASSADOR
Flow metro riyadh
01.2020 - Current
SENIOR AIRPORT SERVICE AGENT
Srilankan Airlines
03.2012 - 12.2019