KHAWLAH ALFARES

• Take ownership of assigned accounts, ensuring high levels of customer satisfaction and retention.
• Build, nurture, and expand relationships with customers and partners, acting as a strategic partner and trusted advisor.
• Lead the contract renewal process, including contract integration, change management, governance activities, upselling, and renegotiations.
• Collaborate closely with presales and account teams to understand the scope of global engagements and contracts, providing insightful analysis, information, and recommendations.
• Create, manage, and update opportunities in Salesforce (SFDC) as required.
• Acted as the Technical Services Sales Specialist for Saudi and Gulf enterprise accounts across Oil & Gas, Health, Education, and Banking sectors.
• Consistently achieved yearly quotas, exceeding targets by a minimum of 100%.
• Increased sales per account by 17% across various sectors through successful cross-selling and upselling strategies.
• Established a strong and loyal customer base, improving the win-back rate by 13%.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with the sales team to identify potential upsell opportunities and expand the client base.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
• Achieved recognition for outstanding client service, contributing to the team's reputation for excellence.

Worked with Small Mid-market Solutions and Partners department

• Managing Educational Channel partners performance.
• Effectively managing Partner Readiness and Cloud Academy events from logistics including planning, materials, trainers, and partner communications to cost allocation and strategic planning.

Sales Achievements:

• Coordinate with Inspire partners to rise traffic on Office 365 through Web Syndication where I have been recognized as best practice across Microsoft MEA.
• Driving CRM online & O365 trails and CRM Online leads to deliver qualified opportunities where subsidiary score card metrics are met.
• Executing on consumption of Microsoft Software Assurance benefits
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Analyzed problems and worked with teams to develop solutions.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.

• Contributed to mock-ups, email campaigns, and social media content.
• Collaborated with team members to help expand marketing channels by 12%.
• Scheduled social media postings to advertise products and generate site traffic.