Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mojahed Mohamed Alhaj

Khartoum

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and acustomer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience

Work History

Technical Support Officer

Ambdah local
11.2022 - Current
  • Offered assistance in implementing and developing training programs.
  • Developed and implemented training initiatives for new hires.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Technical Support Specialist

SUDAGOARTH Co. LTD
02.2020 - 03.2021
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted with updating technical support best practices for use by team.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware and granted system permissions to new employees.

Education

Bachelor of Science - Information Technology

Cambridge International College
Khartoum, Sudan
10.2022

Skills

  • Customer Support
  • Social Media Management
  • Customer Accounts Management
  • Hardware Replacement
  • Technical Support and Assistance
  • Installing Windows
  • Component Replacements
  • Setup and Installation
  • Troubleshooting Network Issues
  • Performance Tracking and Evaluations
  • Mentoring
  • Support End-Users

Languages

Arabic
Native language
English
Upper intermediate
B2

Timeline

Technical Support Officer

Ambdah local
11.2022 - Current

Technical Support Specialist

SUDAGOARTH Co. LTD
02.2020 - 03.2021

Bachelor of Science - Information Technology

Cambridge International College

Similar Profiles

CREATE PROFILE
Mojahed Mohamed Alhaj