Graphic design
KRISHNA THAMI
Hospitality
AL KHOBAR,04
Summary
Dynamic Captain Waiter and Crew Trainer with a proven track record at Kempinski al Othman Hotel and MacDonald. Expert in food and beverage knowledge and guest relations management, I excel in delivering top-notch service under pressure, enhancing customer satisfaction, and mentoring teams for peak performance. Skilled in food safety and inventory maintenance, I consistently exceed service standards.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
11
11
Certifications
Work History
Captain Waiter
Kempinski al Othman Hotel
01.2019 - Current
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Maintained personal knowledge by completing in-house training, keeping up-to-date with current promotions, special dishes and new products to assist customers.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Provided friendly and courteous service to all guests.
- Checked on guests to ensure satisfaction with each food course and beverages.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Trained and managed dining room staff with diverse service backgrounds.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Showed high-level understanding of fine dining standards and practices.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Showed high-level understanding of fine dining standards and practices
Crew Trainer
MacDonald
08.2014 - 08.2017
- Received and processed payments via credit card and cash methods.
- Set positive example for team members by providing efficient, quality service.
- Maintained current knowledge of and proficiency in team position requirements.
- Planned, prepared and published detailed training resources, ensuring cabin crew compliance with regulations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
Shree Jyoti Secondary School
Nepal 04.2008 - 04.2010
No Degree - Accounting And Business Management
Sushma Godawari College
Itahari nepal 03.2012 - 02.2014
Skills
Food and beverage knowledge
Food safety understanding
Highly responsible and reliable
Works well under pressure
Food hygiene protocol
Front-of-house procedures
Product inventory maintenance
Upselling techniques
Safe food handling
Guest relations management
Quality control
Certification
Crew Trainer (MacDonald)
Software
Basic computers
Adobe premium pro
Timeline
Certificate of appreciation
08-2024
Appreciation Award (Kempinski hotel)
05-2024
Kempinski loyalty award (5 years)
05-2024
Train The Trainer (Kempinski hotel)
06-2023
Star Of The Month (Kempinski hotel)
10-2022
Kempinski Loyalty Award (Kempinski hotel)
07-2022
Special Recognition Award (Kempinski hotel)
04-2021
Certificate of appreciation ( Kempinski hotel )
01-2020
Captain Waiter
Kempinski al Othman Hotel
01.2019 - Current
Crew Trainer
MacDonald
08.2014 - 08.2017
Crew Trainer (MacDonald)
08-2014
No Degree - Accounting And Business Management
Sushma Godawari College
03.2012 - 02.2014
Graphic design (P.T. Computer training)institute)
01-2012
SLC (Jyoti Secondary school)
01-2010
High School Diploma -
Shree Jyoti Secondary School
04.2008 - 04.2010