Kristina Otarbaieva
Jeddah,Saudi Arabia
Summary
Dedicated professional highly safety-awareness Cabin Crew with a strong foundation in customer service excellence and exceptional problem-solving abilities. Demonstrates outstanding teamwork and collaboration skills, complemented by effective time management and emergency response expertise. Possesses exceptional communication skills, intercultural competence, and the ability to remain calm under pressure, ensuring high-quality interpersonal interactions. Career goals include leveraging these skills to enhance organizational success and drive positive outcomes in dynamic environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Cabin crew member
Flynas
Jeddah, Saudi Arabia
04.2022 - Current
- Operated hundreds of domestic and international flights on Airbus 320 and 330, accumulating over 3,000 flying hours.
- Ensured compliance with aviation regulations, safety procedures, and security protocols.
- Provided exceptional customer service, proactively addressing passenger needs and resolving in-flight issues.
- Conducted pre-flight checks, passenger briefings, and post-flight duties to uphold cabin safety standards.
- Demonstrated emergency response skills, managing medical emergencies with First Aid and CPR.
- Collaborated within team to ensure seamless operations and positive working environment.
- Managed in-flight catering and sales, maintaining inventory accuracy and processing transactions efficiently.
- Maintained professional conduct and immaculate presentation to uphold airline's brand image.
Nail master
Nails&Cocktails nail bar
Kyiv, Ukraine
06.2018 - 01.2022
- Delivered comprehensive nail services, cultivating loyal client base with 30% increase in customers.
- Fostered strong client relationships through personalised consultations and professional interactions.
- Maintained impeccable hygiene and safety standards to ensure safe environment.
- Mentored junior technicians on advanced techniques and optimal client service practices.
Waitress
Hot Meat Grill Restaurant
Kharkiv, Ukraine
08.2016 - 05.2018
- Cultivated welcoming positive atmosphere, enhancing guest experiences and increasing profitability by up to 10%.
- Accommodated special dietary requests through meticulous preparation.
- Collaborated with kitchen staff to ensure accuracy of orders.
- Exhibited comprehensive knowledge of menu items, facilitating informed customer choices.
Hotel receptionist
Viva Hotel
Kharkiv, Ukraine
01.2015 - 03.2016
- Facilitated smooth and welcoming check-in/check-out processes for all guests.
- Managed reservations and cancellations for up to 25 guests daily.
- Addressed guest inquiries and special requests promptly, consistently achieving high satisfaction levels.
- Processed cash and credit card transactions, balancing daily accounts and preparing financial reports.
- Coordinated with housekeeping and maintenance departments to resolve guest issues swiftly.
- Provided comprehensive information about hotel services to enhance overall guest experience.
- Maintained tidy front desk area, upholding hotel's professional image.
Education
Bachelor's degree - Economics
Kharkiv Institute Of Finance
09.2010 - 06.2014
Skills
Professional Skills:
- Customer Service Excellence skill
- Excellent Problem-Solving
- Teamwork & Collaboration
- Time Management
- Emergency Response & First Aid
Interpersonal Skills:
- Exceptional Communication Skills
- Intercultural Competence
- Empathy
- Active Listening
- Calm Under Pressure
Languages
English
Fluent
Ukrainian
Native
Russian
Native
Personal Information
Timeline
Cabin crew member
Flynas
04.2022 - Current
Nail master
Nails&Cocktails nail bar
06.2018 - 01.2022
Waitress
Hot Meat Grill Restaurant
08.2016 - 05.2018
Hotel receptionist
Viva Hotel
01.2015 - 03.2016
Bachelor's degree - Economics
Kharkiv Institute Of Finance
09.2010 - 06.2014