Rajeen Al-Balawi
Tabuk
Summary
Experienced administration specialist with strong proficiency in Python, Java, and relational database management to streamline organizational processes. Skilled in Microsoft Office, CRM software, and data analysis to enhance document management and decision making. Dedicated to leveraging technical expertise and analytical skills to drive operational efficiency and business growth.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work history
Administrative & Help Desk Coordinator, Alfa Facility Management
NEOM Residential Community
2025.09 - 2026.02
- Managed front desk operations and served as the primary point of contact for visitors and callers.
- Handled and routed inquiries quickly to ensure smooth communication flow.
- Logged and prioritized help desk tickets, resolving issues efficiently.
- Coordinated with internal teams to escalate and close support requests.
- Maintained organized records, schedules, and administrative workflows
- (NRC17)
Customer Relation Coordinator, Expertise
NEOM Residential Community
2024.08 - 2025.08
- Coordinated communication between customers and internal teams to resolve inquiries quickly.
- Implemented request-tracking procedures to improve accuracy and reduce delays.
- Monitored service quality to ensure consistent customer experience.
- Facilitated cross-department collaboration to streamline workflows.
- Analyzed customer feedback to identify improvements and support engagement efforts
- (NRC17)
Cooperative Training
Municipality
2024.04 - 2024.05
- Supported administrative tasks and office operations.
- Performed data entry and document organization.
- Designed a basic website using HTML & CSS.
Education
Bachelor of Computer Science -
University of Tabuk
Tabuk, SASkills
- Proficiency in computer use
- Proficiency in Microsoft Office programs
- Mastery of programming languages such as Python and Java
- Knowledge of working with relational databases (RDBMS)
LANGUAGES
Arabic Native
English C2 - Proficiency
PROJECTS
Completed a graduation project using HTML and Python, with the project poster selected among the top 3 at the college level.
COURSES
- Engineering Practices for Building Quality Software, Coursera
- Intermediate Object-Oriented Programming with Java, Coursera
- Software Design Methods and Tools, Coursera
- Fundamentals of HTML Language, University of Tabuk
- Basic and Advanced Pioneer for Preparing and Managing Community Initiatives, King Fahd University of Petroleum and Minerals
Timeline
Administrative & Help Desk Coordinator, Alfa Facility Management
NEOM Residential Community
2025.09 - 2026.02
Customer Relation Coordinator, Expertise
NEOM Residential Community
2024.08 - 2025.08
Cooperative Training
Municipality
2024.04 - 2024.05
Bachelor of Computer Science -
University of Tabuk