Maaly Al Marhoon
Riyadh
Summary
Experienced CX bringing 14 years of quality performance in customer support managerial roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
18
18
years of professional experience
Work History
Head of Customer Care
Lendo Saudi Arabia
2025.05 - Current
Customer Excellence Senior Manager
Tameeni Electronic Insuarnce Brokerage Co.
2022.12 - 2025.12
Head of Customer Care
Alalamiya Cooperative Insurance Company
2022.01 - 2022.12
Customer Care Manager
Solidarity Saudi Takaful Company
2017.08 - 2021.08
Sales Manager
Deraya Insurance Brokers
2016.09 - 2017.08
Customer Service Team Leader
AXA Cooperative Insurance Company
2015.07 - 2016.06
Health & Life Underwriting Executive
AXA Cooperative Insurance Company
2011.09 - 2012.06
Customer Service Executive
AXA Cooperative Insurance Company
2010.02 - 2011.08
Physiotherapist
King Fahad Specialist Hospital
2008.02 - 2009.02
Education
Masters Certificate - Risk Management & Business Performance
York University
Toronto 2014
Course - English Language
EC English Language Center
Toronto 2012
Course - Medical Insurance
Saudi Arabian Monetary Authority
Riyadh2011
Course - IFCE
Saudi Arabian Monetary Authority
Riyadh 2011
Bachelor Degree - Physiotherapy
King Saud University
Riyadh2008
Course - English Language
Direct English (Alkaleej Training & Education)
Riyadh 2006
Course - Supervisory Skills
AL-KHORAYEF Management Services
Al Khobar2006
PMP - Project Managment Professional Certificate
International Concept Academy
Cairo 12.2021
Skills
- Leadership/Communication skills
- Negotiation expert
- Team Building
- Customer oriented
- Risk management
- Public relations
- Strategic planning
- Operational excellence
Memberships
- Member of Customer Experience Association (CX Saudi)
- Member of Customer Experience Professionals Association (CXPA)
Personal Information
A Married Saudi female with 1 child, ambitious for knowledge, value reading, photography, painting and diving some of her interest
Timeline
Head of Customer Care
Lendo Saudi Arabia
2025.05 - Current
Customer Excellence Senior Manager
Tameeni Electronic Insuarnce Brokerage Co.
2022.12 - 2025.12
Head of Customer Care
Alalamiya Cooperative Insurance Company
2022.01 - 2022.12
Customer Care Manager
Solidarity Saudi Takaful Company
2017.08 - 2021.08
Sales Manager
Deraya Insurance Brokers
2016.09 - 2017.08
Customer Service Team Leader
AXA Cooperative Insurance Company
2015.07 - 2016.06
Health & Life Underwriting Executive
AXA Cooperative Insurance Company
2011.09 - 2012.06
Customer Service Executive
AXA Cooperative Insurance Company
2010.02 - 2011.08
Physiotherapist
King Fahad Specialist Hospital
2008.02 - 2009.02
Masters Certificate - Risk Management & Business Performance
York University
Course - English Language
EC English Language Center
Course - Medical Insurance
Saudi Arabian Monetary Authority
Course - IFCE
Saudi Arabian Monetary Authority
Bachelor Degree - Physiotherapy
King Saud University
Course - English Language
Direct English (Alkaleej Training & Education)
Course - Supervisory Skills
AL-KHORAYEF Management Services
PMP - Project Managment Professional Certificate
International Concept Academy