Talal Almutib
Riyadh
Summary
Dynamic customer care leader with extensive experience at Aster Arabia Trading Co., excelling in service excellence and KPI achievement. Proven skills in people management and root cause analysis, driving team performance and enhancing customer satisfaction. Passionate about delivering impactful solutions in high-pressure environments, particularly within the medical insurance sector.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Customer Care
Aster Arabia trading Co.
08.2025 - Current
- Lead end-to-end Customer Care operations, delivering service excellence while meeting and surpassing KPIs.
Customer Care Manager
Geidea Financial Solutions Co.
05.2023 - 08.2025
- Leading the customer care department, ensuring service excellence and KPI achievement.
Shift Manager (Operations)
CCC by STC
10.2021 - 05.2023
- Managed 90+ staff (agents and supervisors) across two key projects: HRSD and AlTanfeethi.
- Oversaw daily operations, workforce planning, and performance monitoring.
Various Roles in Customer Service
Saudi Enaya Cooperative Insurance Co.
06.2013 - 09.2021
- Customer Care Supervisor, Team Leader, Customer Care Agent, Call Center Agent
- Specialized in customer support, complaints handling, and medical insurance services.
Customer Service Executive
BUPA Cooperative Insurance Co.
01.2012 - 01.2013
- Delivered high-quality service to clients, particularly in the medical insurance domain.
Department Manager
Al Shaya Co.
01.2011 - 01.2012
- Managed retail operations, inventory, and team leadership responsibilities.
Customer Service Executive
Al Kinane Co.
01.2008 - 01.2009
- Supported customer queries and provided solutions in a high-volume environment.
Education
Bachelor of Project Management -
Midocean University
Diploma in English Language -
WIU
USADiploma in Computer Science -
EgyptSkills
- People Management & Leadership
- Root Cause Analysis
- Reporting & Presentations
- Time Management & Multitasking
- Effective Communication
- Adaptability to New Environments
- Conflict Resolution & Decision Making
- Deep Understanding of Medical Insurance
Personal Information
- Date of Birth: 03/30/85
- Nationality: Saudi
- Marital Status: Married
Certification
- COPC Certified
- IFCE - Insurance Fundamentals Certificate Exam
- Microsoft Office Mastery - 'IT in the Workplace' course
- Quality Assurance Awareness - Attendance Certificate
- Anti-Money Laundering - Attendance Certificate
- Time Management - Certificate of Accomplishment
- Problem Solving Awareness - Attendance Certificate
Languages
- Arabic, English
Locations
- Al Monsyah, Riyadh, Riyadh
- Al Hamadanyah, Jeddah, Makkah
Timeline
Head of Customer Care
Aster Arabia trading Co.
08.2025 - Current
Customer Care Manager
Geidea Financial Solutions Co.
05.2023 - 08.2025
Shift Manager (Operations)
CCC by STC
10.2021 - 05.2023
Various Roles in Customer Service
Saudi Enaya Cooperative Insurance Co.
06.2013 - 09.2021
Customer Service Executive
BUPA Cooperative Insurance Co.
01.2012 - 01.2013
Department Manager
Al Shaya Co.
01.2011 - 01.2012
Customer Service Executive
Al Kinane Co.
01.2008 - 01.2009
Bachelor of Project Management -
Midocean University
Diploma in English Language -
WIU