Mahmoud Abdelsalam
Riyadh,Saudi Arabia
Summary
Offering strong leadership and communication skills for building client relationships.
Knowledgeable about sales strategies and team management, with a customer service and business development history. Ready to use and develop skills in negotiation, market analysis, and strategic planning in a sales role.
A skilled professional with expertise in sales and marketing systems, SAP Cloud, and Salesforce, demonstrating proficiency in managing complex e-commerce platforms and social media strategies. Adept at utilizing systems such as Cvent, Lanyon System - RFP, Meeting Broker, Opera Sales & Catering, and IHG - Marlin to optimize business operations. Committed to leveraging technical skills in Windows and Internet applications to drive innovative solutions and achieve organizational goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Sales Manager
Crowne Plaza Riyadh Minhal
Riyadh, Saudi Arabia
01.2023 - 04.2025
- Proactively being involved in trade shows and conferences to network.
- Maintain an updated database of hotel accounts' contact details, guiding the sales team to make quality sales calls, achieve sales targets, and maximize revenue.
- I led the team in conducting sales blitzes (in commercial towers and industrial zones) to expand the hotel's market awareness.
- Working professionally in hotel sales systems such as Cvent, RFP, and Etimad platform
- Enhanced operational procedures maximized productivity.
- Directed sales presentations, secured high-profile business deals.
- Devised innovative sales tactics to outperform competitors.
- Developed strategic business plans for sustained success.
- Implemented CRM systems to improve customer interactions.
- Analyzed market trends, informed business strategies.
- Negotiated contracts to secure beneficial deals.
- Collaborated with cross-functional teams for product development.
- Optimized pricing strategies to increase profitability.
- Fostered client relationships, enhanced customer retention rates.
- Optimized quality of service by completing performance reviews and analyzing client feedback.
- Maximized sales opportunities by generating prospects through lead data analysis and LinkedIn research.
- Nurtured key client relationships through regular meetings to reach 80 % client retention.
- Evaluated sales strategy impact by collecting, analyzing, and reporting on sales data.
- Conducted performance reviews and created action plans to drive team improvements.
- Provided critical sales trend analysis and customer segment insights to inform long-term sales strategies.
- Identified and qualified prospects with deep research, growing sales revenue by 20 % in 2024.
- Managed 150 + accounts responsible for 30 % of the company's revenue.
- Coordinated and managed sales trips to different cities, carefully overseeing results to deliver maximum ROI.
Senior Sales Manager
Crowne Plaza Al Waha IHG
Riyadh, Riyadh Region
08.2018 - 12.2022
- Assist the DOSM in following up on the sales team's daily activities and sales calls, and conduct sales calls to key accounts.
- Participate in making a business plan with DOSM.
- Handling the project of the airline crew in Riyadh.
- Handling Jeddah, Dubai, and Abu Dhabi markets.
- Handling mice and leisure business. Segments: Telecommunication, Consulting, Pharma, Banks, Travel Agencies, and Sport Clubs.
- Minimum of six (06) sales calls a day and eight (08) telemarketing daily calls.
- Attending all department and hotel meetings, as necessary.
- Ensure that any guest's complaint is promptly acted on and followed up.
- Maintains a high level of exposure of the hotel in major market areas through direct sales.
- Solicitation, telephone contacts, and written communications.
- Endeavors to achieve the budgeted production of all accounts.
- Implements all sales action plans outlined in the revenue plan as directed by the head of sales.
- Implemented CRM systems to improve customer interactions.
- Led training initiatives, improved team performance.
- Optimized pricing strategies to increase profitability.
Sales Manager
Tiara Hotel
Riyadh, Riyadh Region
10.2014 - 08.2018
- Minimum of six sales call a day and eight telemarketing Daily Calls.
- Maximizing the profitability of the hotel by providing outstanding quality of service to guests.
- Maintaining good relationships with officials and representatives of the local business community.
- Handling Mice and leisure business. Acquiring and developing new business accounts.
- Preparing sales proposals for clients.
- Attend the ITB in Berlin 2017.
- Attend the ATM in Dubai 2017.
Sales Manager
Best Western Orchid Riyadh
Riyadh, Riyadh Region
12.2012 - 10.2014
- Accomplishes business development activities by researching.
- Developing marketing opportunities.
- Plans Implementing sales plans and managing staff.
Front Office Supervisor
Best Western Orchid Riyadh
Riyadh, Saudi Arabia
05.2009 - 12.2012
- Directly supervises all front office personnel and ensures proper completion of all front office duties.
- Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
- Prepare monthly reports and budget for front office department.
Front Office Shift Leader
Sunrise Oriental Dreams "Sentido"
Red Sea, Egypt
10.2008 - 05.2009
- Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
- Responds professionally and courteously to guests by providing accurate and timely information and services.
- Updated the reservation system regularly for accurate room status information.
- Supervised front office operations and achieved smoother workflow processes.
- Translated foreign languages when necessary, ensuring clear communication with international guests.
- Enhanced guest satisfaction by promptly addressing and resolving complaints.
- Collaborated with housekeeping to maintain room standards.
Receptionist
Solymar Makady Bay
Red Sea, Egypt
10.2007 - 10.2008
- Welcome guests as they arrive at the hotel.
- Their duties include checking guests in and out, issuing keys, taking reservations by telephone or email.
- Preparing bills and dealing with payments.
- Provide guests with information, answer their queries and deal with complaints.
Education
Bachelor's degree - Languages and Translation German and English
Al Azhar University
Cairo 05.2003 - 05.2007
Skills
- E-commerce platform experience
- Data analytics mastery
- Pricing strategy formulation
- Selling to customer needs
- Presentation design and delivery
- Direct sales techniques
- Resilience and stress tolerance
- Business development
- Relationship Management
- Sales revenue forecasting
- Product upselling
- Financial analysis
- Sales pipeline development
- Digital marketing expertise
- Sales team coaching
- Sales presentations
- Risk mitigation
- Prospecting and qualifying
- Sales target and KPI tracking
- Sales training and development
- Upselling strategies
- Business communication
- Motivational leadership
- Product presentation
- Sales reporting
- Account management
Accomplishments
- 2024's top performer on the team.
- Closing a sale for over 1,100,000.00 Saudi Riyals through a single business.
Certification
- RMS Fundamentals: Yielding & Price Optimization, 07/31/19, IHG
- True Hospitality Service Skills, 08/04/19, IHG
- Intellectual Property Training Module, 08/04/19, IHG
- Introduction to Information Security, 08/05/19, IHG
- IHG Foundation Health & Safety (Level 2), 08/08/19, IHG
- CSA Control Self-Assessment E-Learning - For General Managers Senior Management Team & Head of Department, 08/29/19, IHG
- PCI Compliance - Best Practices for Hotel Management, 09/09/19, IHG
- IHG Concerto, 09/17/19, IHG
- 2019 Essentials of Loyalty Compliance Training, 09/24/19, IHG
- Sales Learning Pathway for On-Property New Sellers, 09/24/19, IHG
- Sales Learning Pathway for On-Property Experienced Sellers, 09/24/19, IHG
- Selling skills, 08/01/16, Saudi Electronic University
- Leadership and supervisory skills management, 08/01/16, Saudi Electronic University
- Human Resource Management, 08/01/16, Saudi Electronic University
- Front Office Skills Development, 01/01/08, American Hotel & Lodging Educational Institute the Tourism ministry
- Safety, Security and Securing the Working field, 01/01/08
- German language, 03/01/06, GOETHE INSTITUTE
Languages
English
Advanced
Arabic
Native
German
Upper intermediate
Professionally used platforms
- Sales & Marketing Systems.
- SAP Cloud.
- Sales Forces.
- Cvent.
- Lanyon System - RFP.
- Meeting Broker.
- Opera Sales & Catering.
- IHG - Marlin.
- Internet Applications.
- Social media platforms.
Affiliations
- Jogging, Football , Volleyball, Reading.
References
References available upon request.
Timeline
Senior Sales Manager
Crowne Plaza Riyadh Minhal
01.2023 - 04.2025
Senior Sales Manager
Crowne Plaza Al Waha IHG
08.2018 - 12.2022
Sales Manager
Tiara Hotel
10.2014 - 08.2018
Sales Manager
Best Western Orchid Riyadh
12.2012 - 10.2014
Front Office Supervisor
Best Western Orchid Riyadh
05.2009 - 12.2012
Front Office Shift Leader
Sunrise Oriental Dreams "Sentido"
10.2008 - 05.2009
Receptionist
Solymar Makady Bay
10.2007 - 10.2008
Bachelor's degree - Languages and Translation German and English
Al Azhar University
05.2003 - 05.2007
Similar Profiles
Mohammed AlTamimiMohammed AlTamimi
Front Office, Night Manger at Crowne Plaza Riyadh ManhalFront Office, Night Manger at Crowne Plaza Riyadh Manhal
Abdulrahman AldawsariAbdulrahman Aldawsari
Front Office Manager at Crowne Plaza Riyadh RDC Hotel & Convention CenterFront Office Manager at Crowne Plaza Riyadh RDC Hotel & Convention Center
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Anas Al-HazmiAnas Al-Hazmi
Head of CNS system at GACAHead of CNS system at GACA
Allan Kimathi KamundiAllan Kimathi Kamundi
Training Key Instructor - CABS, CBTC & ETCS/ECP - at FLOW - Riyadh Metro OperatorTraining Key Instructor - CABS, CBTC & ETCS/ECP - at FLOW - Riyadh Metro Operator