MAJED MUAWWADH
Information Technology Officer
Jeddah
Summary
Seasoned Network Technician with expertise in routing, switching, and cybersecurity, backed by a Saudi Council of Engineers certification (#875984). Eager to apply my 5+ years of network system design, configuration, and project management skills to your dynamic team. I got a certificate of attendance for the ISO22301:2019 Business Continuity System course.
Experienced with network administration, system maintenance, and cybersecurity protocols. Utilizes advanced problem-solving skills to address and resolve technical challenges efficiently. Track record of implementing robust IT solutions that enhance organizational productivity and security.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Information Technology Officer
ARABIAN GLORY FACTORY FOR PLASTIC MATERIALS
10.2023 - Current
- Ensured smooth operation of critical systems by performing routine backups and disaster recovery planning.
- Implemented a robust ticketing system for efficient tracking and resolution of IT service requests from employees.
Network Technician
Power Electronic Systems Factory Company
09.2022 - 09.2023
- Install and configure network hardware and software, including routers, switches, and firewalls.
- Develop and implement network security procedures to protect data from unauthorized access.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Worked with outside vendors for fiber installations and service.
Digital &Technical Support Operations Officer
National Company for Business Solutions NCBS - Mobily
06.2013 - 09.2022
Delivered customer care via social media channels. . Resolved technical support and network-related issues.
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Completed basic technical support functions and product training for customers.
- Delivered high-quality technical support, resulting in increased customer loyalty and repeat business.
Education
Diploma - Information And Communication Technology College
Information And Communication Technology College
Jeddah 04.2001 -
Skills
COURSES
- IT Essentials, CISCO Apr 2019
- Introduction to Networks, Information and Communication Technology College Dec 2019
- NDG Linux Essentials, Information and Communication Technology College May 2019
- Linux system administration course, Information and Communication Technology College Aug 2019
- ISO22301:2019 Business Continuity System Nov 2024
Timeline
Information Technology Officer
ARABIAN GLORY FACTORY FOR PLASTIC MATERIALS
10.2023 - Current
Network Technician
Power Electronic Systems Factory Company
09.2022 - 09.2023
Digital &Technical Support Operations Officer
National Company for Business Solutions NCBS - Mobily
06.2013 - 09.2022
Diploma - Information And Communication Technology College
Information And Communication Technology College
04.2001 -
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