Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAWAF ANIS LODHI

IT Operation and Support
Saudi Arabia

Summary

Experienced IT professional with strong analytical mindset and passion for technology. Demonstrated track record in successful management of IT projects, ensuring timely completion and adherence to specifications. Adept in system and software installations, upgrades, and maintenance, with focus on delivering exceptional technical support to end users.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Information Technology Officer

Catrion Holding Company
08.2023 - Current
  • Optimize the organization's ManageEngine platform for efficient IT management
  • Provide technical support to end-users regarding hardware, software, and network-related issues
  • Monitor network performance and troubleshoot connectivity issues
  • Implement and manage Mobile Device Management solutions for smartphones and tablets
  • Infrastructure Management Oversee the installation, configuration, and maintenance of hardware and software components
  • Monitor and troubleshoot issues related to NVR camera connectivity and recording
  • Manage and maintain card access systems for employee identification with Troubleshoot and resolve issues related to access control and attendance
  • Working in MS portals such as Microsoft Defender, Microsoft intune
  • Provided support for an efficient ticketing system to track and resolve IT service requests from employees
  • Collaborate with cross-functional teams to identify and address recurring IT issues, providing insights and solutions to improve overall service delivery and user experience

Service Management Specialist

Prince Mohammad Bin Abdulaziz Airport
Al Madinah, Al Madinah
05.2023 - 07.2023
  • Coordinating and overseeing the timely resolution of service requests and incidents to ensure minimal disruption to business operations
  • Collaborated with cross-functional teams to ensure seamless integration of service management processes across departments.

Education

Bachelor of Science - Computer Science

Taibah University
Al Madinah, Saudi Arabia
09.2017 - 09.2022

Skills

Problem Solving

Flexibility

Working under pressure

undefined

Certification

Network+ management basics

Timeline

Information Technology Officer

Catrion Holding Company
08.2023 - Current

Service Management Specialist

Prince Mohammad Bin Abdulaziz Airport
05.2023 - 07.2023

Bachelor of Science - Computer Science

Taibah University
09.2017 - 09.2022

Network+ management basics

International computer driving license - Base

Introduction to IoT - Cisco

NAWAF ANIS LODHIIT Operation and Support