NAWAF ANIS LODHI
IT Operation and Support
Saudi Arabia
Summary
Experienced IT professional with strong analytical mindset and passion for technology. Demonstrated track record in successful management of IT projects, ensuring timely completion and adherence to specifications. Adept in system and software installations, upgrades, and maintenance, with focus on delivering exceptional technical support to end users.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Information Technology Officer
Catrion Holding Company
08.2023 - Current
- Optimize the organization's ManageEngine platform for efficient IT management
- Provide technical support to end-users regarding hardware, software, and network-related issues
- Monitor network performance and troubleshoot connectivity issues
- Implement and manage Mobile Device Management solutions for smartphones and tablets
- Infrastructure Management Oversee the installation, configuration, and maintenance of hardware and software components
- Monitor and troubleshoot issues related to NVR camera connectivity and recording
- Manage and maintain card access systems for employee identification with Troubleshoot and resolve issues related to access control and attendance
- Working in MS portals such as Microsoft Defender, Microsoft intune
- Provided support for an efficient ticketing system to track and resolve IT service requests from employees
- Collaborate with cross-functional teams to identify and address recurring IT issues, providing insights and solutions to improve overall service delivery and user experience
Service Management Specialist
Prince Mohammad Bin Abdulaziz Airport
Al Madinah, Al Madinah
05.2023 - 07.2023
- Coordinating and overseeing the timely resolution of service requests and incidents to ensure minimal disruption to business operations
- Collaborated with cross-functional teams to ensure seamless integration of service management processes across departments.
Education
Bachelor of Science - Computer Science
Taibah University
Al Madinah, Saudi Arabia 09.2017 - 09.2022
Skills
Problem Solving
Flexibility
Working under pressure
undefinedCertification
Network+ management basics
Timeline
Information Technology Officer
Catrion Holding Company
08.2023 - Current
Service Management Specialist
Prince Mohammad Bin Abdulaziz Airport
05.2023 - 07.2023
Bachelor of Science - Computer Science
Taibah University
09.2017 - 09.2022
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