MALAK FAHAD
Riyadh,Saudi Arabia
Summary
An experienced professional seeking a new opportunity to leverage my strong organizational, communication, and problem-solving skills. With a proven track record of balancing work, study, and personal commitments, I have developed a strong ability to adapt, manage multiple priorities, and thrive under pressure. I bring a practical, results-oriented approach to every project and am equally comfortable working independently or as part of a team. Reliable, dedicated, and always eager to learn, I am focused on continuous growth and delivering high quality results in any environment.
Overview
2
2
Languages
1
1
year of post-secondary education
8
8
years of professional experience
Work History
GC&E ASSISTANT SALES MANAGER
Hilton Double Tree & Hilton Garden In
Riyadh
03.2023 - Current
- Direct receipt, and coordination of event & group requests.
- Ensure the ideal and most effective utilization of meeting and conference rooms.
- Carry out site inspections with potential clients in coordination with the Field Sales department.
- Realize up sell possibilities to meet and surpass Group & Event budget goals.
- Generate proper proposals and contracts.
- Ensure a proper handover of the converted business to the operation team with all relevant information forwarded.
- Ensure the ideal and most effective utilization of meeting and conference rooms.
- Thoroughly input, supervise and maintain the requests in the Salesforce System according to the data input standards.
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
- Completed various administrative tasks such as data entry and filing. and other assigned duties.
CUSTOMER SERVICE SPECIALIST
Riyadh Airports
Riyadh
10.2018 - 02.2023
- Assisted Riyadh Airports passengers with arrival, departure, and transit inquiries.
- Resolved customer complaints using service procedures and airport guidance.
- Coordinated with airport operations teams to support smooth passenger flow.
- Provided information on flight status, terminal locations, and baggage services.
- Handled lost item and baggage inquiries with care and professionalism.
- Guided passengers through check-in, boarding, and wayfinding support.
- Documented service requests and escalated issues to relevant airport departments.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Education
MBA - Executive Master in Hospitality Management
EHL Hospitality Business School
Lausanne , Switzerland 04.2025 - 02.2026
BACHELOR'S DEGREE - Arts English Literature
Shaqra University
DIPLOMA - Human Resources Management
MEC For Consulting And Training -BSHD
DIPLOMA - Computer Applications (DSA)
Imam University
Skills
- Salesforce CRM
- Sales operations
- Account management
- Excellent negotiation skills
- Excellent presentation skills
- Demonstrated leadership skills
- Customer relationship
- Analytical problem solver
- Exceptional multi-tasker
- Professional communication
LANGUAGES
English, Arabic
COURSES
- 2018-01 EXECUTIVE ASSISTANT SERIES – ENHANCE YOUR SKILLS
- 2018-01 INTRODUCTION TO HUMAN RESOURCES FUNCTIONS
- 2020-01 ADMINISTRATIVE SUPERVISION
- 2024-05 - 2024-07 ORACLE ERP E-BUSINESS SUITE HUMAN CAPITAL MANAGEMENT, SOLUTION MAKERS TRAINING INSTITUTE
- 2024-08 PROJECT MANAGEMENT PMP , DAR ALRUAA INSTITUTION
- 2024-09 HUMAN RESOURCES CBP, DAR ALRUAA INSTITUTION
Languages
Arabic
First Language
English
Proficient
C2
Timeline
MBA - Executive Master in Hospitality Management
EHL Hospitality Business School
04.2025 - 02.2026
GC&E ASSISTANT SALES MANAGER
Hilton Double Tree & Hilton Garden In
03.2023 - Current
CUSTOMER SERVICE SPECIALIST
Riyadh Airports
10.2018 - 02.2023
BACHELOR'S DEGREE - Arts English Literature
Shaqra University
DIPLOMA - Human Resources Management
MEC For Consulting And Training -BSHD
DIPLOMA - Computer Applications (DSA)
Imam University