Marjun Tano
Summary
Driven and personable Customer Solutions Specialist and Corporate Travel Consultant with extensive knowledge of booking and reservation systems with over five years of experience interacting with clients. Dedicated and innovative strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control, and leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Corporate Travel Consultant
Kanoo Travel
05.2023 - Current
- Provide exceptional client service with planning and booking business/leisure trips.
- Maintain relationships with clients, vendors, travel partners, and other stakeholders.
- Communicate with clients via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip.
- Educate the clients regarding the cancellation policy, refunds or any penalties.
- Research and negotiate with travel vendors for the best possible rates and packages.
- Stay informed about travel trends, regulations and industry-related news to offer the best possible service.
Senior Process Executive
Infosys BPM Philippines
12.2021 - 01.2023
- Changes in income -Tax strategies -Spending in retirement -Account Maintenance
CSR IV
Operations – TELUS FFH CARE
05.2017 - 01.2020
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns ∙ Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller ∙ Work with the management team to stay updated on product knowledge and be informed of any changes in company policies ∙ Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers ∙ Meet profit and sales targets
Travel Associate
United Airlines
12.2014 - 05.2017
- Plan and sell transportations, accommodations, insurance and other travel services ∙ Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations ∙ Book transportation, make hotel reservations and collect payment/fees ∙ Deal with occurring travel problems, complaints or refunds ∙ Meet profit and sales target
Education
Bachelor of Science - Elementary of Education
Southern City Colleges
Zamboanga City, PhilippinesHigh School Diploma -
Skills
- Experience with travel booking software like Sabre
- Passion for travel and customer service
- Experience with hotels and transfers booking
Certification
- Echo Leadership Seminar-Workshop
- Computer Literacy Crash Course (30-hour sessions)
- Travel and Tourism Course
Applicantname
MARJUN COLLADO TANO
References
- Mohammed Adnan, Account Manager, adnan.siddiqui@kanoo.com, +966592176055, Saudi Arabia
- Areej ahmed, assistant corporate manager, areej.ahmed@kanoo.com, +966 (11) 4772228, Saudi Arabia
- Ricky sarvida, corporate travel consultant, ricky.sarvida@kanoo.com, 966 138401700 EXT. 8702
Disclaimer
I certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Corporate Travel Consultant
Kanoo Travel
05.2023 - Current
Senior Process Executive
Infosys BPM Philippines
12.2021 - 01.2023
CSR IV
Operations – TELUS FFH CARE
05.2017 - 01.2020
Travel Associate
United Airlines
12.2014 - 05.2017
Bachelor of Science - Elementary of Education
Southern City Colleges
High School Diploma -
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