MARJUN TANO
Summary
Customer solutions specialist and corporate travel consultant with over five years of experience in booking and reservation systems. Proven ability to enhance client interactions and deliver tailored travel solutions. Strong expertise in customer relationship management and conflict resolution. Recognized for effective time management and leadership skills.
Overview
1
1
Certification
12
12
years of professional experience
Work history
Corporate Travel Consultant
Kanoo Travel
Saudi Arabia
2023.05 - 2026.07
- Experienced Travel Consultant with a strong track record of managing high-profile corporate accounts including KAUST, GOVERNMENT ACCOUNTS, AECOM Arabia, IMG | A global sports company, and leading pharmaceutical companies. Proven ability to deliver seamless travel and event solutions across global operations, while optimizing budgets and maintaining confidentiality.
- Provide exceptional client service with planning and booking business/leisure trips.
- Maintain relationships with clients, vendors, travel partners, and other stakeholders.
- Communicate with clients via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip.
- Educate the clients regarding the cancellation policy, refunds or any penalties.
- Research and negotiate with travel vendors for the best possible rates and packages.
- Stay informed about travel trends, regulations and industry-related news to offer the best possible service.
Senior Process Executive
Infosys BPM
2021.12 - 2023.01
- Changes in income -Tax strategies -Spending on retirement -Account Maintenance
CSR IV
TELUS FFH Care
2017.05 - 2020.01
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
- Meet profit and sales targets
Travel Associate
United Airlines
2014.12 - 2017.05
- Plan and sell transportations, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
- Book transportation, make hotel reservations and collect payment/fees
- Deal with occurring travel problems, complaints or refunds
- Meet profit and sales target
Education
Bachelor of Science - Elementary Education
Southern City Colleges
Zamboanga City, PhilippinesHigh School Diploma - undefined
Skills
- Travel booking software expertise (Sabre and Amadeus)
- Hotel and car reservation proficiency
- Customer service excellence
- Client satisfaction focus
Certification
- Echo Leadership Seminar-Workshop
- Travel Tourism
- Computer Literacy Crash Course
- Travel and Tourism Course
REFERENCES
- Mohammed, Adnan, Account Manager, adnan.siddiqui@kanoo.com, +966591276055, Kanoo, Saudi Arabia, EXT. 8702
- Areej, Ahmed, Assistant Corporate Manager, areej.ahmed@kanoo.com, +966 (11) 4772228, Kanoo, Saudi Arabia
- Ricky, Sarvida, Corporate Travel Consultant, ricky.sarvida@kanoo.com, 966 138401700, Kanoo, EXT. 8702
DISCLAIMER
I certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Corporate Travel Consultant
Kanoo Travel
2023.05 - 2026.07
Senior Process Executive
Infosys BPM
2021.12 - 2023.01
CSR IV
TELUS FFH Care
2017.05 - 2020.01
Travel Associate
United Airlines
2014.12 - 2017.05
High School Diploma - undefined
Bachelor of Science - Elementary Education
Southern City Colleges