Matawea Moustafa
Jeddah,saudi arabia
Summary
Friendly Sales Supervisor with over 7 years of experience managing sales team and achieving solid results. Skilled in providing direction, motivation and guidance to sales teams. Adept in hiring and training new employees. Knowledgeable in all legal compliance procedures. Competent Sales Supervisor proactively assisting both sales management and associates with various tasks. Committed to driving success and helping to improve overall shop revenues through dedication, hard work and pleasant demeanour .
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Sales Supervisor
Al Majed For Oud Co.
Jeddah , Mecca Region
2022.11 - Current
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Produced regular reports with in-depth detail of sales performance.
- Developed and customised sales pitches to target specific customer personas.
- Prioritised and followed up on critical leads to boost new customer onboarding.
- Identified and qualified new sales prospects to continually meet targets.
- Allocated sales resources based on quarterly KPI targets.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Hired and trained dedicated and high-achieving sales teams.
- Analysed sales to identify top-performing products.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Achieved exceptional client satisfaction feedback and ratings.
- Set highest personal performance standards for self.
Sales supervisor
Khalta Perfumes Co.
Jeddah , Mecca Region
2016.09 - 2022.11
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Collected customer and market feedback and reported information to company leadership.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
- Updated training materials and operational procedures to deliver consistent sales growth.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Contributed to management decision-making relating to existing sales operations and business strategy.
- Monitored daily sales operations and served as informational and procedural resource to team members.
Branch Manager
Khalta Perfumes Co.
Riyadh , Riyadh Region
2013.04 - 2016.10
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Organised regular coaching and training exercises with staff to build motivation.
Healthy Club Manager
Body Art Co.
Sharm El Shikh , Egypt
2012.01 - 2013.03
- Monitored health and safety measures for guaranteed compliance.
- Represented organisations at seminars, conferences and business events.
- Planned revenue generation strategies designed for growth.
Lawyer
Safwat Al Shahat law firm
cairo , Egypt
2010.12 - 2012.01
- Prepared legal briefs and opinions and filed appeals in appeal courts.
- Interpreted laws, rulings and regulations for businesses and individuals.
- Reported on casework to enable progress and performance monitoring.
Education
Bachelor of Laws - LLB - Crimenal Law
Beni Swaf University
Egypt 2007.09 - 2010.10
Skills
- Key Performance Indicator monitoring
- Proven sales techniques
- Sales strategies
- Mentoring and coaching
- Data analysis
- Excel proficiency
- Staff training
- Reporting data
- Sales data analysis
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Languages
English
Beginner
Timeline
Sales Supervisor
Al Majed For Oud Co.
2022.11 - Current
Sales supervisor
Khalta Perfumes Co.
2016.09 - 2022.11
Branch Manager
Khalta Perfumes Co.
2013.04 - 2016.10
Healthy Club Manager
Body Art Co.
2012.01 - 2013.03
Lawyer
Safwat Al Shahat law firm
2010.12 - 2012.01
Bachelor of Laws - LLB - Crimenal Law
Beni Swaf University
2007.09 - 2010.10
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