Maya Alfarraj

Human Resources Manager & ISO Manager

• Led end-to-end Human Resources functions, including recruitment, onboarding, employee relations, and performance management.
• Contributed strategic insights as a member of the top management committee.
• Managed ISO 9001, ISO 14001, and ISO 45001 standards, ensuring compliance and driving continuous improvement.
• Integrated HR practices with ISO standards for streamlined operations and enhanced compliance.

• Led a project utilizing Scrum methodology, ensuring efficient team collaboration and timely execution.
• Developed and maintained the project plan, allocating resources efficiently within the Scrum framework.
• Reviewed programme needs and recruited qualified staff.
• Conducted randomized feedback surveys.
• Coordinated, tasked and supervised staff to sustain organisational operations and champion organisational mission.

• Spearheaded negotiations with suppliers, securing optimal prices and terms for goods and services.
• Conducted thorough price comparisons to ensure cost-effectiveness and budget adherence.
• Proactively assessed office needs and facilitated timely procurement of necessary supplies and equipment.
• Built relationships for increased engagement and partnerships across supplier base.

• Utilized AutoCAD for precise planning and implementation of internet fiber infrastructure.
• Spearheaded the digitization of third-party line plans, optimizing data accessibility and management.
• Played a key role in structuring office processes, enhancing overall efficiency and productivity.
• Acted as the IT Administrator, managing Microsoft 365, SharePoint, and Teams, ensuring seamless collaboration.
• Provided proficient IT support, resolving issues promptly and maintaining uninterrupted workflow.

• Managed various aspects of Microsoft 365, including administration, user support, and troubleshooting.
• Conducted data analysis using Microsoft PowerBI, providing valuable insights to support decision-making.
• Assisted in Microsoft Azure tasks and projects, contributing to cloud infrastructure management and optimization.