MAZEN ZARQAN
Jeddah
Summary
I am an Industrial Engineer driven by a passion for continuous learning and process optimization. With a strong focus on efficiency and problem-solving, I leverage data and innovative strategies to improve operations. My curiosity and dedication to expanding knowledge enable me to adapt quickly and deliver impactful results in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Commercial Business Analyst Officer
Red Sea Gateway Terminal
10.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Creating the full year budget.
- Creating the full year forecast.
- Analyzing the company revenue
Commercial Business Analyst
Red Sea Gateway Terminal
03.2024 - 10.2024
- Responsible for evaluating and improving the commercial activities of the port, including the analysis of cargo volumes, shipping traffic, and revenue streams
- My duties involve market research, competitor analysis, and financial performance reporting to support the strategic objectives of the port
- Through my efforts, I have helped optimize commercial strategies, streamline processes, and identify new opportunities for growth
- Additionally, I collaborate closely with cross-functional teams—ranging from operations and logistics to finance and marketing—to enhance service delivery, improve profitability, and ensure that our commercial goals are met
- This has included assessing and renegotiating contracts with shipping companies and service providers, as well as mitigating commercial risks due to market fluctuations and regulatory changes
Commercial Agreement Analyst
National Water Company
11.2023 - 02.2024
- I was responsible for the entire lifecycle of commercial agreements, including contract drafting, negotiations, compliance, and performance monitoring
- My work has involved collaborating with multiple internal teams to ensure that contracts meet regulatory standards and align with the company's financial and operational goals
- I have successfully negotiated favorable terms with key suppliers and service providers, which has improved our cost-efficiency and operational outcomes
Commercial Business Analyst
Red Sea Gateway Terminal
02.2023 - 11.2023
- Responsible for evaluating and improving the commercial activities of the port, including the analysis of cargo volumes, shipping traffic, and revenue streams
- My duties involve market research, competitor analysis, and financial performance reporting to support the strategic objectives of the port
- Through my efforts, I have helped optimize commercial strategies, streamline processes, and identify new opportunities for growth
- Additionally, I collaborate closely with cross-functional teams—ranging from operations and logistics to finance and marketing—to enhance service delivery, improve profitability, and ensure that our commercial goals are met
- This has included assessing and renegotiating contracts with shipping companies and service providers, as well as mitigating commercial risks due to market fluctuations and regulatory changes
Customer Experience Trinee
Bupa Arabia
06.2022 - 12.2022
- Maintained excellent client satisfaction by providing in-depth support
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Managed high-volume customer queries simultaneously through effective multitasking
Education
Bachelor of Engineering - Industrial Engineering
King Abdul-Aziz University
Jeddah, Mecca Region12.2022
Skills
- Process Improvement
- Data analysis
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Leadership
- Public Relations
- Quality Assurance
Certification
- Lean Six Sigma Green Belt - Anexas Europe - 2024-12
- Lean Six Sigma Black Belt - Anexas Europe - 2024-12
Timeline
Commercial Business Analyst Officer
Red Sea Gateway Terminal
10.2024 - Current
Commercial Business Analyst
Red Sea Gateway Terminal
03.2024 - 10.2024
Commercial Agreement Analyst
National Water Company
11.2023 - 02.2024
Commercial Business Analyst
Red Sea Gateway Terminal
02.2023 - 11.2023
Customer Experience Trinee
Bupa Arabia
06.2022 - 12.2022
- Lean Six Sigma Green Belt - Anexas Europe - 2024-12
- Lean Six Sigma Black Belt - Anexas Europe - 2024-12
Bachelor of Engineering - Industrial Engineering
King Abdul-Aziz University
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