Md Reaz Hasan
Riyadh,Saudi
Arabia
Summary
Motivated Hospitality Manager with excellent business acumen and broad experience across operations and administration roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Strengths include managing operations, planning and achieving property performance targets.
Overview
15
15
years of professional experience
Work history
Quality Conversion Manager
InterContinental Durrat Al Riyadh Resort & Spa
Riyadh, Saudi Arabia
05.2022 - Current
152 Rooms, 10 Villas, 5 F&B outlets, SPA, large banquet space & recreation centers (Pre-Opening Team)
- Leading the conversion of the resort to set up as new InterContinental resort by setting up IHG standards, PMS, RMS Setup, CRISIS Management, Website, brand photography, Signage and Marketing standard
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve hotel metrics.
- Assisting all department heads on the implementations of Brand & Audits Standards
- Facilitate training & implement of IHG True Hospitality, loyalty, guest satisfaction, GSI, revenue management tool (concerto) & monitor & pass the hotel metrics
- Set up first Authentic Thai Spa (HARNN) in Saudi Arabia.
Front Office Manager
InterContinental Dhaka
Dhaka, Bangladesh
09.2018 - 09.2021
(In-charge Room Operation) FOH Champion & Quality Champion 226 Rooms, 5 F&B outlets, 5 large Banquet space, Recreation Center & Airport Lounge (Pre-Opening Team)
- Managing team of 80 Direct reports in a 226 room's Luxury hotel property
- Achieved target of Hotel Guest Love metrics, loyalty drive & Successfully Passing the Quality Audit.
- Managed, trained and developed front office staff to consistently exceed individual performance metrics.
- Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
Front Office Manager
Four Points By Sheraton Dhaka
Dhaka, Saudi Arabia
09.2016 - 08.2018
149 rooms, 5 F&B Outlets, Recreation Centre (Pre-opening Team)
- Managing team consist of 50 staff of 149 room's with two separate buildings with 1 KM radius
- Keep guestVoice in K goal, including focusing on Arrival, Departure and Elite applications scores
- Drive hotel to won 4 awards from Marriott International for achieving the target
- Successful leader to drive conversion for Starwood to Marriott.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
Manager
Amari Dhaka
Dhaka, Bangladesh
04.2016 - 08.2016
- Implementation of the SOP and service cultures in the hotel
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Guest Service Agent (Acting Duty Manager
The Westin
Dhaka
02.2010 - 03.2016
- 3 times Employee of the month
- Highest Enroller award for loyalty enrollment
- Highest Up seller award for up sale
- Special assignment to Westin Workout for reset up, where assisting hotel to generate extra BDT 5M in 1 month
F&B Positions, The Westin
Dhaka
08.2008 - 01.2010
Education
Masters - Political Science
Govt. Titumir College
2015
Diploma - Hotel Management
National Hotel and Tourism Training Institute
2008
Skills
- Problem-solving
- Knowledge of hotel operation software
- Time management
- Social media marketing
- Communication skills
- Leadership
- Customer-focused
- Team building
- Public relations
Interests
Meeting new peoples and learn the cultures, Traveling, Cycling,
Science and Technology & Geography, Books Reading
Languages
English
Fluent
Bengali
Native
Hindi
Intermediate
Urdu
Intermediate
Accomplishments
• Won APEC Region Awards for Hotel of Yearly Highest Enrollment Versus Goal for 2017 enrollments with quarterly awards of Q1, Q2 & Q3.
• Success story published in SPG Newsletter 2017
• Leading Westin Workout projects delivering outstanding result of BDT 5 M in March 2015.
Timeline
Quality Conversion Manager
InterContinental Durrat Al Riyadh Resort & Spa
05.2022 - Current
Front Office Manager
InterContinental Dhaka
09.2018 - 09.2021
Front Office Manager
Four Points By Sheraton Dhaka
09.2016 - 08.2018
Manager
Amari Dhaka
04.2016 - 08.2016
Guest Service Agent (Acting Duty Manager
The Westin
02.2010 - 03.2016
F&B Positions, The Westin
08.2008 - 01.2010
Masters - Political Science
Govt. Titumir College
Diploma - Hotel Management
National Hotel and Tourism Training Institute